Total Reboot in Lafayette: 5.0-Star MSP Reviews & Trust Score

Total Reboot is a Security-First MSP based in Lafayette, holding a 5.0/5 rating across 7 reviews. Customers most often mention Helpful support team, Security-focused operations, Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (7 reviews) AI Trust Score: 81/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Total Reboot

81
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Lafayette, Louisiana

Total Reboot Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Security-focused operations
business
total
reboot

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, a security focus.

Customer Review Highlights

Laura Buller

Jacob has helped us time and time again with software protection, cloud storage and also helped us know what to purchase for new computers for our business. He’s very aware of the things most of aren’t - cyber security and how to problem solve most any computer problem!! ? recommend him for your business or home. …...

Fr. Patrick Broussard

Total Reboot has been an invaluable resource for Our Lady of Wisdom over the last 10 years. We felt confident in asking them to join our team for tackling the new church’s IT needs....

jacob boutin

Total Reboot is an exceptional business. Jacob has provided our two business locations with excellent IT & website service for the last 5+ years. He sincerely cares about his clients, provides speedy service when things are down, and offers clear solutions that benefit your business....

Jeana Partin

The Total Reboot's services are amazing! Jacob Murphy has assisted our school, Cumberland Christian Academy, with our website hosting, development, and design for the past five years. His customer service response time is quick, and answers are always helpful. I highly recommend Total Reboot's website services....

Jeane Moya

Jacob Murphy / Total Reboot is a very professional and thorough one-stop IT solution. He takes in consideration every detail of what you want and provides a comprehensive solution that accurately meets your needs. He can handle everything from simple home to large scale business solutions. Would highly recommend him....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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