Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 92%
😐 Neutral: 0%
😠 Negative: 8%
Peabody, Massachusetts
Total Wireless Quotes?Based on 25 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support.
I was able to activate my entire family's plan in an incredible deal. I was with Metro and I'm satisfied with Total. Lukas has a great understanding and can help me a lot....
Terrible experience, I wouldn't advise anyone to purchase any type of plan. Especially not from the Peabody store! …...
Best customer service I ever had, Lukas helped me with everything. He always made sure everything was working properly, he gave me a very good deal, he showed a great knowledge of everything. Make sure you look for Lukas he knows what he's doing. Just the best customer service experience!!...
Great place, nice and clean, good prices, the green eyed guy is fantastic...
Just purchased new phone with Lukas, nice place...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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