Trax MSP Review: Ratings, Trust Score & Services in Coral Gables

Trax is a Balanced MSP based in Coral Gables, holding a 4.1/5 rating across 15 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.1 (15 reviews) AI Trust Score: 17/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Trax

17
Trust Score
2
Analyzed Reviews

😊 Positive: 0%

😐 Neutral: 0%

😠 Negative: 100%

🌐 Visit Website

Coral Gables, Florida

Trax Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

hello
fernando
what
made
upset

AI Review Intelligence Summary

Based on 2 reviews averaging 1.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Mason Alex

One of the workers named Manuel there was extremely rude and condescending, wish I would've caught it on camera how disgusting his behavior was. This person should be fired and never allowed to work anywhere again, take your business …...

Fernando Gomez

Hello Fernando, what has made you upset? How can we rectify this?...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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