Turning Point IT Tempe - MSP Reviews, Trust Score & AI Analysis

Turning Point IT operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 5 (38 reviews) AI Trust Score: 88/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Turning Point IT

88
Trust Score
26
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Tempe, Arizona

Turning Point IT Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Technical execution concerns
Helpful support team
Security-focused operations
turning

AI Review Intelligence Summary

Based on 26 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, a security focus. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Roman Ponze

A great experience, very moving. Best place to find your self....

Jessica Goble

Claudio is super friendly and knowledgeable about IT. He has always helped me identify the problem and find a solution and I would highly reccomend working with him....

Yamel Nahas

Turning Point IT is quick to respond and easy to work with. Highly recommend!...

runwaylyghts debbie P.

If you are lucky to work with Claudio DiPoce you have found a true Blessing! He is quick to find the issue and rectify the problem! Few folks have honor, integrity, and genius these days, and he has all three!...

Matthew Landrie

I highly recommend Turning Point IT. Very knowledgeable in all aspects of IT needs for a healthcare environment. This is a one stop shop for IT infrastructure, security and HIPAA compliance....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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