Turnkey Network Solutions (Kentwood) - 1.9/5 Rated MSP Reviews & Services

Turnkey Network Solutions is a Balanced MSP based in Kentwood, holding a 1.9/5 rating across 15 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 1.9 (15 reviews) AI Trust Score: 24/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Turnkey Network Solutions

24
Trust Score
10
Analyzed Reviews

😊 Positive: 10%

😐 Neutral: 0%

😠 Negative: 90%

🌐 Visit Website

Kentwood, Michigan

Turnkey Network Solutions Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

truck
there
going
contact
drivers

AI Review Intelligence Summary

Based on 10 reviews averaging 1.4 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Joshua Phenix

Apparently I'm not the only one who has ran into one of your drivers. Driving down 46 and one of your employees thinks their life is more valuable than everybody else's tailgating and speeding in adverse conditions. Might want to run through a driving refresher....

Ric Carroll

just awesome....

Chris Cole

May 31, 11:50am. 6th street and ML Ave. Truck 2075. Oops…! Apparently your employees don’t know how to secure their bobcat trailer to their truck. Trailer came off truck while going thru the intersection....

Kalei Crawford

Save your time and money and do not utilize TNS. They are blatantly mismanaged. Just don't....

Vars Srav

Terrible Drivers was going down 55 and had one of their Drivers going 45 and brake checking and wouldn't let anyone pass...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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