Velocity Reviews, Services & Trust Score
✨ AI Insights for Velocity
Trust Score
Analyzed Reviews
😊 Positive: 45%
😐 Neutral: 15%
😠 Negative: 40%
Toledo, Ohio
Velocity Quotes?Operational Assessment
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews present a mixed picture of the company, highlighting both positive and negative experiences. Customers praise the professionalism, dependable customer service, and supportive work environment, with some noting long-term satisfaction and fair pricing. However, significant complaints focus on poor internet connectivity, frequent outages, and inadequate resolution of technical issues. Several reviewers express frustration with customer service, citing unhelpful or rude staff and unresolved problems. Employee reviews mention challenges such as unfair treatment, scope changes without compensation, and a difficult work environment. Overall, the company appears to have strong points in customer service and workplace culture but struggles with technical reliability and consistent customer support.
Customer Review Highlights
It has been 5 days bow and still no internet connection. The ticket got re-escolated 5 times and nothing changed....
I hate to leave a 1 star review as most will believe I am a disgruntled customer after 1 bad experience. However my first bad experience I gave them the benefit of the doubt, this lead to a second, third, fourth and now likely hundreds. …...
Worst place to work in the world they have bed bugs...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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