Verizon in Ankeny: 3.7-Star MSP Reviews & Trust Score

Verizon is a Security-First MSP based in Ankeny, holding a 3.7/5 rating across 413 reviews. Customers most often mention Helpful support team, Security-focused operations. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 3.7 (413 reviews) AI Trust Score: 55/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Verizon

55
Trust Score
25
Analyzed Reviews

😊 Positive: 52.00%

😐 Neutral: 0.00%

😠 Negative: 48.00%

🌐 Visit Website

Ankeny, Iowa

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Security-focused operations

Most Common Customer Feedback Themes

Helpful support team
Security-focused operations
phone
store
went

AI Review Intelligence Summary

Based on 25 reviews averaging 3.0 stars, overall feedback is mixed. Customers most often mention helpful support, a security focus.

Customer Review Highlights

Kathy Bruss

Was tended to right away by a very cordial clerk. Return done in less than 2 minutes....

Chris Warner

Staff was very helpful, clear and quick helping me deal with a phone connectivity issue....

Paul Jackson

Kyle was a huge help with patiently helping us secure our account...

Kathryn Canadapantoja

Red Dragon i very highly recommend, food always fresh and delicious....

Nick Coffelt

Ordered a phone online and went here to pick it up, an hour later as the order said. Team couldn't figure out how to service a business account and told me to come back another day, but then warned me that when they do prepare the phone, …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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