Verizon MSP Review: Ratings, Trust Score & Services in Collierville

Verizon is a Established, High-Volume MSP based in Collierville, holding a 4.7/5 rating across 291 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.7 (291 reviews) AI Trust Score: 70/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Verizon

70
Trust Score
25
Analyzed Reviews

😊 Positive: 76.00%

😐 Neutral: 0.00%

😠 Negative: 24.00%

🌐 Visit Website

Collierville, Tennessee

Verizon Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
angeline
verizon
phone
customer

AI Review Intelligence Summary

Based on 25 reviews averaging 4.0 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

kevy kev

Had a great experience at this location with my cellphone upgrade. Employee was super knowledgeable and helped me out and answered all my questions. Thank you!...

Rachel Hidde

We had a great experience working with Britney. We came in as new customers, and she helped 3 of us transfer our plans from our previous provider, set up our phones, and answer lots of questions. She was so patient and helpful! Would definitely recommend working with her!...

Harold HIATT

Horrible service from the customer representative there. She repeatedly lied to me and never followed through. We cannot seem to get the service to turn off even though he changed Carrier months ago. They continue to build us. Scammers!...

Mandy Strahl

Summer was an excellent Verizon representative. She was very professional and friendly. A pleasure to do business with!!!...

Krishna Kumar

!!DON’T GET SCAMMED!!!! I had 3 phone lines and internet service with T-Mobile when I saw a Verizon promotion claiming they would match or beat competitor pricing. I visited the …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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