Verizon Elkhart - MSP Reviews, Trust Score & AI Analysis

Verizon operates as a Balanced MSP with notable strengths in Helpful support team, Strong communication. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking Standard IT support.
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⭐ 3.8 (501 reviews) AI Trust Score: 64/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Verizon

64
Trust Score
25
Analyzed Reviews

😊 Positive: 60%

😐 Neutral: 8%

😠 Negative: 32%

🌐 Visit Website

Elkhart, Indiana

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Operational Overview summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Strong communication
store
verizon
other

AI Review Intelligence Summary

Based on 25 reviews averaging 3.6 stars, overall feedback is mixed. Customers most often mention helpful support, strong communication.

Customer Review Highlights

J T

Better than the other one... (only corporate location near elkhart, and better than a...

David Elkins

No help. Unfriendly. Liars. Changed my plan to more expensive...

Mike Boyer

We recently switched our carrier to Verizon and worked with Zach Parcell in the Elkhart store on South Main. Zach was very helpful, extremely knowledgeable, and made sure everything was operating properly before we left. Overall, it was a very simple process, with the help of Zach, and everyone in the store....

Melanie Gibson

I got ignored when I was next in line? Is this a racist thing? Cuz seen the guy help 2 other gentleman while waiting for my turn who is his race but I get bypassed an he helping 2 guys who came in well after me whos also his race...? an im …...

Corey Martin

Great experience, fast in and out. Knowledgeable employees....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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