Verizon Reviews, Services & Trust Score
✨ AI Insights for Verizon
Trust Score
Analyzed Reviews
😊 Positive: 45%
😐 Neutral: 15%
😠 Negative: 40%
High Point, North Carolina
Verizon Quotes?Operational Assessment
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customer reviews for this Verizon store in High Point, NC reveal a mixed experience. Many customers praised individual staff members like Marie, Lindsey, Mike, Ralph, Katie, and Brian for their helpfulness, patience, and professionalism. Positive experiences often highlighted personalized service, problem-solving, and knowledgeable assistance. However, several reviews pointed out issues such as rude or pushy staff, poor communication, billing problems, and inadequate listening skills. Some customers expressed frustration with store policies, activation problems, and lack of proper service during curbside pickup. Overall, while the store has dedicated and skilled employees, inconsistent service quality and occasional customer dissatisfaction were noted.
Customer Review Highlights
Dishonest staff. Be careful. Information may be omitted and then you are stuck with charges on your bill you were never told would be there. The staff of course would not fess up do what they did. I was SO excited to do business there and …...
The team in this store is too tier. From the two lovely representatives Marie and Lindsey, to the manager Paula. Marie stayed on the phone for almost two hours trying to troubleshoot an issue T-Mobile created during my transfer of service, she remained cheerful and professional. No complaints here, y’all rock. Give them all raises....
My associate Mike who has taken care of me for years is wonderful and I always wait to see him or make an appointment with him. However the manager is very pushy. I do not like being rushed when I'm being helped and giving my business and money to Verizon which I've been doing for YEARS...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
Compare Verizon With Similar MSPs
Compare trust scores, customer reviews, pricing signals, and managed IT services.
Questions & Discussions
Ask questions, share experiences, or discuss Verizon.
🚀 Get Free Quotes
Get and compare quotes from up to 3 local MSPs