Verizon MSP Review: Ratings, Trust Score & Services in Manhattan

Verizon is a Established, High-Volume MSP based in Manhattan, holding a 3.6/5 rating across 446 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 3.6 (450 reviews) AI Trust Score: 55/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Verizon

55
Trust Score
29
Analyzed Reviews

😊 Positive: 51.72%

😐 Neutral: 0.00%

😠 Negative: 48.28%

🌐 Visit Website

Manhattan, Kansas

Verizon Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
phone
verizon
store
bill

AI Review Intelligence Summary

Based on 29 reviews averaging 3.1 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

Blake

Some of the worst customer service I have ever had the displeasure of dealing with. They said I have to wipe my current phone before they give me the new one during the trade in process. The employees are no help in trying to get the mobile …...

John Watt

Just watched my mother get ripped off. I told her I needed a new phone a while back we are still on a family plan together to save money. We have 3 people in our household. To my surprise Nic told me we now had a fourth line. There is zero …...

Garrett Hoar

David made the process really easy. Couldn’t believe I actually enjoyed a trip to a phone store. 100% recommend. David deserves a raise!...

Jennifer Saxe

Best cell carrier experience ever. Clear explanations, great prices and 5-star customer service!...

Robert Gray

The customer service was really good as I was waited on quickly but there's always a shock in your new bill when you get it because they're not explaining what you're paying for and you're being sold something you didn't ask for but you find out when your bill comes in. I really hate that. It's happened now on more than one occasion...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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