Verizon (Saratoga Springs) - 4.2/5 Rated MSP Reviews & Services

Verizon is a Established, High-Volume MSP based in Saratoga Springs, holding a 4.2/5 rating across 421 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.2 (421 reviews) AI Trust Score: 57/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Verizon

57
Trust Score
25
Analyzed Reviews

😊 Positive: 52%

😐 Neutral: 4%

😠 Negative: 44%

🌐 Visit Website

Saratoga Springs, Utah

Verizon Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
Professionalism concerns
phone
store
location

AI Review Intelligence Summary

Based on 25 reviews averaging 3.2 stars, overall feedback is mixed. Customers most often mention helpful support. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Bridgit Doyle

I have always loved the people at this location. Always in and out, and great customer care....

Brooke Robey

Ethan at the Verizon Saratoga Springs location was AMAZING!!! Attention to my questions, helped me easily port a number over to my existing Verizon plan. He made sure I understood the details of my plan along with our internet service! He …...

Sam Nelson

Somehow wound up with an extra number and phone I'm paying for. Not sure how that happened. But, it did happen at this store....

Alyssa Pasquale

Came in to pick up a new phone after ordering online. Pick up was fast and seamless. Gabe was very nice and personable. He didn’t try to upsell me or pressure me to buy other accessories for my new phone, which I really appreciated. He …...

Jason Ramos

Worked with Ethan. Very professional, friendly, and customer-focused....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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