Verizon Taunton - MSP Reviews, Trust Score & AI Analysis

Verizon operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking Standard IT support.
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⭐ 4.8 (410 reviews) AI Trust Score: 85/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Verizon

85
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Taunton, Massachusetts

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Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
sean
store
recommend
verizon

AI Review Intelligence Summary

Based on 25 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Wall Panels Express Solutions

I visited this Verizon store expecting standard customer service. Instead, Trevor brushed me off and told me to come back another day. Customers who arrive during business hours still deserve respectful service. I hope management addresses this so future customers have a better experience....

Joanne Silva

So I had to go in and buy a new phone because mine was stolen and Chris and Jordan were extremely helpful. They helped me set up my new phone passwords recover my photos. It wasn’t for them. I would’ve lost all my son’s photos so I just wanna let you know that they are awesome....

Michele Lewry

Chris was excellent with explaining and assisting me with new phone and transfer...

Barbara Kainu

Trevor and Sean are very helpful and patient! This store is way better than the other one I've been to...

KATELYN

Sean and Chris both very professional and helpful. I would recommend these guys for any help with your internet. They both need a raise with how helpful they were. Love them both with my whole heart...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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