Verizon in West Allis: 4.7-Star MSP Reviews & Trust Score

Verizon is a Balanced MSP based in West Allis. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.7 (807 reviews) AI Trust Score: 79/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Verizon

79
Trust Score
7
Analyzed Reviews

😊 Positive: 85.71%

😐 Neutral: 0.00%

😠 Negative: 14.29%

🌐 Visit Website

West Allis, Wisconsin

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
Professional client interactions
store
verizon
phone

AI Review Intelligence Summary

Based on 7 reviews averaging 4.4 stars, overall feedback is strong. Customers most often mention helpful support, professionalism.

Customer Review Highlights

Christian Domenicci

I had an excellent experience at this Verizon store. Mr. Alex demonstrated impeccable professionalism; he efficiently resolved a SIM card issue with my phone at no cost. Furthermore, he took the time to provide a detailed explanation of the …...

Heather Redmond

We worked with Kyle to get my new phone and he was great! He was very helpful, knowledgeable, efficient and explained everything in a way you can understand. We will be going back to work with him to make other changes to our plan....

Karen Kleczka

I HIGHLY recommend you please read my review!! If I could’ve given -5 stars I would’ve done it!!! Biggest mistake me & my significant other needed & wanted to change to A different cell phone company so we unfortunately went ahead & chose …...

Jim Hagen

I came into the store in the middle of March. I had just gotten an iPhone 17 and wanted to transfer things from my iPhone 12 to it. Dylan assisted me and what a wonderful experience! Being 72, I am not tech savy …...

Sarah Brugger

Kyle was amazing, and solved problems we didn’t even know we had! Incredible service, so kind and helpful. Cannot recommend enough....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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