Voice in a Cloud Herriman - MSP Reviews, Trust Score & AI Analysis

Voice in a Cloud operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 5 (16 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Voice in a Cloud

83
Trust Score
16
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Herriman, Utah

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Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
voice
cloud
kelly

AI Review Intelligence Summary

Based on 16 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Heather Hansen

Kelly is wonderful and is always so willing to help us with whatever we need! Thanks!...

Adam Buie

Kelly and his team do a wonderful job. Great service and business phone systems at a great price. Kelly and his team will take good care of you. I definitely recommend voice in a cloud to any business large or small needing phone systems....

Marcy Rowley

Great company, Kelly has been my rep, does a great job. Is there when we need him and helps us with all our needs. No problem w/phones and or service. Great company. Thanks...

Powell Garage Doors

We had the team at voice in the cloud move a cell phone to a land line then have it forwarded to all our cell phones they handles all the leg work and did a great job...

Austin Spencer

Voice in a Cloud is a fantastic company! We have used them for years. They are always quick, responsive and easy to talk to. I can't think of a single issue we have had with their service. I wish I could say the same about our internet provider. I would recommend anyone use these guys....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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