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Wizard IT LLC Reviews, Services & Trust Score

Wizard IT LLC operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Strong technical expertise, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 4.7 (45 reviews) AI Trust Score: 89/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Technical Capability
Operational Profile Balanced MSP

✨ AI Insights for Wizard IT LLC

89
Trust Score
45
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 2%

😠 Negative: 2%

🌐 Visit Website

Pittsburgh, Pennsylvania

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Business Support Analysis

Wizard IT LLC operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Strong technical expertise, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Highly Established

Operational Scoring

85
Support
85
Communication
90
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Strong technical expertise
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Companies needing advanced technical troubleshooting
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Responsiveness and quick support
Professionalism and expertise
Effective communication
Reliable IT infrastructure management
Customer-centric approach
Multi-state and time zone support
Tailored IT solutions
Strong client relationships

AI Review Intelligence Summary

Wizard IT is highly praised for its exceptional IT services, characterized by responsiveness, professionalism, and technical expertise. Customers appreciate the team's prompt support, effective communication, and ability to handle both small and large IT projects across multiple states and time zones. The company is noted for building strong client relationships, providing reliable infrastructure management, and delivering tailored solutions that prevent IT issues. Despite one negative review citing poor communication and lack of written agreements, the overwhelming majority of feedback is positive, highlighting Wizard IT's commitment to customer satisfaction and technical excellence.

Customer Review Highlights

Alex Kuhn ⭐ 5/5

Andrew has built a company that delivers what you would hope in an IT service: they care about you the customer and make sure you don't have any tech nightmares. Highly recommend for any business!...

Ashley Beck ⭐ 5/5

We use Wizard IT with the company I'm currently working for and Wizard IT has been great. They also answer my questions in a timely fashion and get the issues worked out right away. Would Recommend!...

Betsy Anderson ⭐ 5/5

Our company operates in three states, three time zones. Wizard IT employees are always available to help with any needs we require. All employees are extremely knowledgeable. I recommend this company for any IT related project you may have. Small or large, they get it done!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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