Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 43.33%
😐 Neutral: 3.33%
😠 Negative: 53.33%
Columbus, Indiana
Xfinity Store by Comcast Branded Partner Quotes?Based on 30 reviews averaging 2.8 stars, overall feedback is below-average. Customers most often mention helpful support. Some reviewers raised concerns about professionalism concerns.
Terrible customer service! Mona was extremely rude and uninformed. She did not address our problem, just wanted to sell us a phone we did not need. Online tech support corrected our problem....
They are trying to charge me over $300 for a service I didn’t even use! The cs rep even submitted a ticket proving that I never used the service but that ticket was just closed out. I’m furious....
If I could give less stars to this company I would. The worst customer service I have ever experienced. This company is a joke...
Never ever go to xfinity if you want to value hard earned money ! They are cheaters as they took my phone trade in and still charge me monthly 45$ and I am paying since Nov 2025!! The ticket never resolves and you will end up burning hard …...
Zero stars! This place is a joke! When I arrived both associates were working with customers, which is not a big deal. I was told they would be with me when they could, again not a big deal. I sat and waited for my turn. In the meantime, …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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