XO Communications (Nashville) - 2.6/5 Rated MSP Reviews & Services

XO Communications is a Balanced MSP based in Nashville, holding a 2.6/5 rating across 5 reviews. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 2.6 (5 reviews) AI Trust Score: 15/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for XO Communications

15
Trust Score
4
Analyzed Reviews

😊 Positive: 25.00%

😐 Neutral: 0.00%

😠 Negative: 75.00%

🌐 Visit Website

Nashville, Tennessee

XO Communications Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

through
called
several
number
started

AI Review Intelligence Summary

Based on 4 reviews averaging 2.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

MIKE LELLI

The best. Great people there...

Barry Reid

XO started out as a decent vendor, but quickly took the route of so many after the sales process was complete. I have struggled through all of the internal changes that XO went through and then the real pain began when they were swallowed …...

katie bennett

I get several calls from this number in one day, withing mins or hours each time. I called to ask them to block my number and the rude lady hung up on me in the middle of me asking....

charles stacy

I do not own a business and they still called me several times in one day....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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