Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 48%
😐 Neutral: 0%
😠 Negative: 52%
Union City, California
XTEN Quotes?Based on 25 reviews averaging 2.9 stars, overall feedback is below-average. Customers most often mention strong communication, responsive support, helpful support.
Bought this product at infocomm.. Just did onboarding with my dedicated customer success manager. I must say, amazing tool with lots of functionality for AV integrators. Looking forward to use it in my day to day tasks....
Save yourself the frustration. We spent months waiting for functionality that never materialized, communication was consistently poor, and when we asked for a refund, it was denied. Our experience was incredibly disappointing. The CFO says …...
My experience with XTEN-AV was extremely disappointing. Communication was poor throughout the entire process, with multiple follow-ups required just to receive updates, and promised response timelines were not met. …...
Save yourself the frustration. We spent months waiting for functionality that never materialized, communication was consistently poor, and when we asked for a refund, it was denied. Our experience was incredibly disappointing from start to finish....
my membership was auto-renewed at a 400% increase with no communication at all. After reaching out asking them to cancel immediately I was told a CSM would reach out to me to process the refund. Well 2 months later and they have cancelled my membership but still have not refunded the over $1200 USD....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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