Your Own Personal Computer Guy in Newark: 4.9-Star MSP Reviews & Trust Score

Your Own Personal Computer Guy is a Established, High-Volume MSP based in Newark, holding a 4.9/5 rating across 101 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.9 (104 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Your Own Personal Computer Guy

99
Trust Score
26
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Newark, Ohio

Your Own Personal Computer Guy Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
steve
computer
laptop
price

AI Review Intelligence Summary

Based on 26 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Bryce Kelley

Steve is a very nice guy and extremely knowledgeable about computers. He diagnosed the issues with my PC, got Windows running properly again, and explained everything clearly. His pricing was fair, and he offers a wide range of computer repair and upgrade services. I’d definitely recommend him....

William

Top notch dude I had a problem with a build gave me advice how to fix it and it worked didn't charge me or anything couldn't recommend him enough. Expert on his craft....

Gram mers

Great choice if you need a computer repaired ! He went above and beyond and my home PC works better now than it ever has ! He explains things if you want to know and I'm just very happy that I chose him to work on my computer ! You won't …...

grace hemmingsen

I called to ask if I needed to bring my computer in because of a strange issue. Turns out it was a normal problem and I just lack knowledge on computers! Steve was so unbelievably helpful and not judgmental at all! Incredible customer …...

Anthony Thompson

Dropped pc off for new cpu cooler and fans, got it done very quickly and very professionally. Steve is friendly, and very fair with his prices, couldn't be happier and will be coming back for any pc needs....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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