Zakiant Technologies (Aurora) - 4.8/5 Rated MSP Reviews & Services

Zakiant Technologies is a White-Glove, Relationship-Driven MSP based in Aurora, holding a 4.8/5 rating across 34 reviews. Customers most often mention Helpful support team, Personalized customer experience, Professional client interactions. Some reviews also note Slow response times. Best suited for 1-25 employees (small business) organizations seeking reactive IT support.
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⭐ 4.8 (35 reviews) AI Trust Score: 75/100 White-Glove MSP Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
55/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
100/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Reactive
Strongest Area Client Relationships
Operational Profile White-Glove, Relationship-Driven MSP

✨ AI Insights for Zakiant Technologies

75
Trust Score
26
Analyzed Reviews

😊 Positive: 92.31%

😐 Neutral: 3.85%

😠 Negative: 3.85%

🌐 Visit Website

Aurora, Illinois

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MSP Operational Intelligence Profile summary

Operational Scoring

55
Support
70
Communication
70
Technical
100
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Personalized customer experience
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Slow response times
Personalized service
Professional client interactions
zakiant

AI Review Intelligence Summary

Based on 26 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support, personalized service, professionalism. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Shafeek Abubaker

We’ve had a great experience working with Zakiant for desktop support at ZUMITIN. Their team is prompt, professional, responsive, and reliable. I highly recommend Zakiant to businesses looking for dependable IT support....

Michael B

It was great dealing with Zakiant. Very accommodating and knowledgeable. I would recommend them and use them again....

Danny Williams

Professional group of IT support associates, and trustworthy....

Zach Sheikh

I have had a great experience with Zakiant Tech. The whole team is always very helpful and provide prompt service to any inquiries. I would highly recommend them for IT services....

Google User

We’ve had a great experience with Zakiant team. They respond quickly whenever issues come up, communicate clearly, and stay accountable until the problem is fully resolved. Reliable support that gives real peace of mind....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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