CCNY Tech currently shows stronger trust indicators (91/100) and overall platform reputation signals. CCNY Tech has a larger review footprint (53 reviews) which may indicate broader market experience and customer engagement.
| Feature | CCNY Tech | Total Solutions |
|---|---|---|
| Customer Rating | ⭐ 4.9/5 | ⭐ 5.0/5 |
| AI Trust Score | 91/100 | 85/100 |
| Total Reviews | 53 | 26 |
| Location | Utica | Utica |
| Best Company Size | Mid-Size MSP | Mid-Size MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | ✅ Stronger trust signals | Competitive alternative |
| Support Responsiveness | 85/100 | 85/100 |
| Communication Quality | 70/100 | 85/100 |
| Technical Expertise | 70/100 | 70/100 |
| Client Relationship Score | 100/100 | 100/100 |
| Cybersecurity Readiness | 70/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
CCNY Tech holds the stronger overall trust position with a 91/100 trust score. Security scoring shows CCNY Tech at 70/100 versus 70/100 for Total Solutions, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
Total Solutions currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places CCNY Tech at 70/100 compared with 85/100 for Total Solutions, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 100/100 and 100/100 also indicate varying approaches to long-term customer engagement and account support.
CCNY Tech has accumulated 53 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places CCNY Tech at 70/100 versus 70/100 for Total Solutions, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 85/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
CCNY Tech appears positioned for General SMB Businesses with Standard MSP Pricing, while Total Solutions shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
CCNY Tech currently holds a higher trust score of 91/100 compared with 85/100 for Total Solutions.
CCNY Tech shows a technical expertise score of 70/100 and support responsiveness score of 85/100, while Total Solutions scores 70/100 for technical depth and 85/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
CCNY Tech currently maintains an average rating of 4.9/5 across 53 customer reviews, while Total Solutions shows 5.0/5 across 26 customer reviews. Communication scoring of 70/100 versus 85/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
CCNY Tech appears more aligned for General SMB Businesses, while Total Solutions shows stronger positioning for General SMB Businesses. Security readiness scoring of 70/100 versus 70/100.
Reviewing providers like CCNY Techand Total Solutions side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.
