New Fathom IT currently shows stronger trust indicators (99/100) and overall platform reputation signals. New Fathom IT has a larger review footprint (97 reviews) which may indicate broader market experience and customer engagement.
| Feature | Edge Networks | Cybersecurity and Managed IT Services | New Fathom IT |
|---|---|---|
| Customer Rating | ⭐ 4.6/5 | ⭐ 4.9/5 |
| AI Trust Score | 79/100 | 99/100 |
| Total Reviews | 7 | 97 |
| Location | Portland | Bend |
| Best Company Size | Enterprise MSP | Enterprise MSP |
| Estimated Pricing Tier | Premium MSP Pricing | Premium MSP Pricing |
| Best Suited For |
Cybersecurity-Focused Businesses
|
Cybersecurity-Focused Businesses
|
| AI Evaluation | Competitive alternative | ✅ Stronger trust signals |
| Support Responsiveness | 70/100 | 70/100 |
| Communication Quality | 85/100 | 70/100 |
| Technical Expertise | 90/100 | 70/100 |
| Client Relationship Score | 90/100 | 90/100 |
| Cybersecurity Readiness | 70/100 | 90/100 |
| Recommended | 🏆 Recommended Match |
New Fathom IT holds the stronger overall trust position with a 99/100 trust score. Security scoring shows Edge Networks | Cybersecurity and Managed IT Services at 70/100 versus 90/100 for New Fathom IT, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
New Fathom IT currently leads customer satisfaction with an average rating of 4.9/5. Communication scoring places Edge Networks | Cybersecurity and Managed IT Services at 85/100 compared with 70/100 for New Fathom IT, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 90/100 and 90/100 also indicate varying approaches to long-term customer engagement and account support.
New Fathom IT has accumulated 97 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places Edge Networks | Cybersecurity and Managed IT Services at 90/100 versus 70/100 for New Fathom IT, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 70/100 and 70/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
Edge Networks | Cybersecurity and Managed IT Services appears positioned for Cybersecurity-Focused Businesses with Premium MSP Pricing, while New Fathom IT shows stronger alignment for Cybersecurity-Focused Businesses under a Premium MSP Pricing pricing structure.
Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
New Fathom IT currently holds a higher trust score of 99/100 compared with 79/100 for Edge Networks | Cybersecurity and Managed IT Services.
Edge Networks | Cybersecurity and Managed IT Services shows a technical expertise score of 90/100 and support responsiveness score of 70/100, while New Fathom IT scores 70/100 for technical depth and 70/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
Edge Networks | Cybersecurity and Managed IT Services currently maintains an average rating of 4.6/5 across 7 customer reviews, while New Fathom IT shows 4.9/5 across 97 customer reviews. Communication scoring of 85/100 versus 70/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Edge Networks | Cybersecurity and Managed IT Services appears more aligned for Cybersecurity-Focused Businesses, while New Fathom IT shows stronger positioning for Cybersecurity-Focused Businesses. Security readiness scoring of 70/100 versus 90/100.
Reviewing providers like Edge Networks | Cybersecurity and Managed IT Servicesand New Fathom IT side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.
