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360 IT Reviews, Services & Trust Score

360 IT operates as a Balanced MSP with notable strengths in Fast response times, Strong technical expertise, Effective troubleshooting, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (12 reviews) AI Trust Score: 74/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Technical Capability
Operational Profile Balanced MSP

✨ AI Insights for 360 IT

74
Trust Score
12
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

Richardson, Texas

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MSP Intelligence Profile

360 IT operates as a Balanced MSP with notable strengths in Fast response times, Strong technical expertise, Effective troubleshooting, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
70
Communication
100
Technical
100
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong technical expertise
Effective troubleshooting
Personalized customer experience
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • Companies needing advanced technical troubleshooting
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Virus removal
Hardware repair
Networking solutions
Professional and friendly staff
Responsive service
Flexible repair options
Clear communication
Reliable long-term support

AI Review Intelligence Summary

Customers consistently praise the IT service provider for their professionalism, technical expertise, and responsiveness. Many highlight successful virus removal, hardware repairs, and networking solutions that improved device performance and organizational productivity. The technicians are described as friendly, patient, and knowledgeable, often providing clear explanations and flexible service options including onsite, remote, and drop-off repairs. Long-term clients appreciate the reliable support and personalized attention given to both business and personal technology needs. Overall, the company is highly recommended for its effective problem-solving and customer-focused approach.

Customer Review Highlights

Aly B ⭐ 4/5

My laptop was running slow so I brought it in to there onsite depot and the tech was able to remove 150 viruses off that I didnt even know I had. I would definitely recommend! 5 stars...

Angel P ⭐ 4/5

my old MacBook fan was so loud and my screen was lagging and it would work on and off, sometimes it would work and other times it wouldn’t. I brought it in and they were able to fix the issue so fast and was able to sit down and tell me the …...

Bailey Parker ⭐ 4/5

This was the first time our non-profit organization has worked with an IT company and it was a wonderful experience! We had horrible networking issues before this. No one could connect to the internet and the productivity of our team was …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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