Appogee MSP Review: Ratings, Trust Score & Services in Greenville

Appogee is a Balanced MSP based in Greenville, holding a 3.9/5 rating across 15 reviews. Customers most often mention Fast response times. Some reviews also note Unhelpful support reported. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 3.9 (15 reviews) AI Trust Score: 52/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
60/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Appogee

52
Trust Score
13
Analyzed Reviews

😊 Positive: 69.23%

😐 Neutral: 0.00%

😠 Negative: 30.77%

🌐 Visit Website

Greenville, North Carolina

Appogee Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
60
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

Most Common Customer Feedback Themes

Fast response times
Unhelpful support
customer
apple
products

AI Review Intelligence Summary

Based on 13 reviews averaging 3.9 stars, overall feedback is mixed. Customers most often mention responsive support. Some reviewers raised concerns about unhelpful support.

Customer Review Highlights

Inaya F.

very disappointing experience. non-responsive; unhelpful; and no follow through. They do not respond to to emails in a timely manner; emailed them several time, called multiple times to follow up, just kept getting the run around. When we …...

ray jadval

UPDATE - 3/28/24 changing our rating from 5 down to 2. they used to be good, but lately their …...

Hancock Peanut Company

No better place on the planet to go when you need bulk Apple products tailor-made & loaded to your specifications for your industries needs. Customer service through the roof....

Drew Cheshire

Super friendly and personable. Excellent customer service and support!...

Hendrix Miller

I’ve called, emailed and left several messages via All social media gateways and still nothing. I ordered on 12/3, was then told my order would be shipped 12/23 and the same day got another message from Megan …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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