Atekro Sammamish - MSP Reviews, Trust Score & AI Analysis

Atekro | Outsourced IT Support & Managed IT Services Provider operates as a Security-First MSP with notable strengths in Helpful support team, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 5 (18 reviews) AI Trust Score: 84/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Atekro

84
Trust Score
16
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Sammamish, Washington

Atekro Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Security-focused operations
Helpful support team
scott
atekro
business

AI Review Intelligence Summary

Based on 16 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention a security focus, helpful support.

Customer Review Highlights

Adam Hewitt

Highly professional. Great at not just fixing problems—but better at preventing them. Thank you!...

Cassidy Alumbaugh

Excellent customer service and kindness here in Kirkland!...

Eric Frank

Scott and Atekro are an incredible IT Services resource in Bellevue, WA. They helped a company handle a hacking situation and restore the entire system with a backup, as well as help with ongoing monitoring for the network’s security, etc....

Andrea Bucher

Great IT partner in Kirkland, WA that prevents problems as well as fixes them. Fast and straight forward support that will help a business successfully execute. Great business on the east side- I always enjoy working with Scott and his team....

Bina Colman

Working with Atekro has been the best decision that my friends company made. There is no more worrying about their technology and Scott and his team answer their calls and emails ASAP! If I ran a business hiring Scott and Atekro would be a no brainer!!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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