Guru IT Services Sammamish - MSP Reviews, Trust Score & AI Analysis

Guru IT Services operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Security-focused operations. The company appears best suited for 25-100 employees organizations seeking High-touch IT support.
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⭐ 4.8 (79 reviews) AI Trust Score: 96/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Guru IT Services

96
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Sammamish, Washington

Guru IT Services Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Technical execution concerns
Security-focused operations
juliano

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, a security focus. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

G Marineau

Fast, friendly and effective service! Got me up and running faster than promised and went above and beyond to make it easy for me....

Sharon

The best security service hands down. STOPPED THE FRAUD!! VERY GRATEFUL FOR HIS HELP AND HIGHLY RECOMMEND!...

Travis Jameson

Juliano at Guru IT was amazing to work with. He was patient and extremely helpful. My experience was top notch and Juliano is the first person I plan to call for any and all IT/computer related needs as my mediation business grows....

Erin Slagter

Juliano from Guru IT Services was in our shop to fix a bunch of IT and hardware stuff. He was very professional, fast, and friendly. Will call Guru IT Services again!...

Sonia Arora

We had all our systems hacked and spent months dealing with the aftermath—it was a nightmare. After contacting multiple IT companies who all said they only work with businesses, Guru IT was the only one willing to help with a personal home …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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