Avatara

Our experience with Avatara CompleteCloud was defined by slow execution, poor follow-through, and unresponsive communication. Repeatedly, we had to escalate and send multiple follow-ups just to get status updates on tasks that should have …

Recently was on a call with a customer service agent about my computer. Everything was going smoothly until I overheard someone yelling at someone. It was along the lines of him saying “Do you know who I am? You’re on level 1. I’m your …

Kris Padilla was very helpful. He must have worked at Jimmy Johns before this, because he was freaky fast with his assistance. Thanks Kris and Avatara!

Excellent at quickly helping and responding. Every time I need something they are quickly able to communicate and help me resolve my issues.

I love being able to work anywhere with my Cloud desktop.

If I could give negative stars I would. If you are considering this company as a service provider RUN. Their cloud is literally infested with viruses and our virtual machines would be delayed daily and impacted every single aspect of our …

Jared S. has assisted me several times with my company computer and made the process quick and painless. I inherited the computer and it has had quite a few challenges. Thank you, Jared!

Reese did an excellent job of swiftly helping me get my email set up on my phone. Thanks!

Jared was able to quickly fix the issue I was having.

They are always helpful and try to quickly resolve your issue. Tim A. helped me with a reboot this morning and then cleaned out all my temp files to try to speed up my computer. Great service.

Adraina was able to jump in and deal with my simple issue very quickly. Thanks.

Solved my computer issue quickly. Thanks.

Autum helped me tremendously today. I was back online in no time. Autum explained how to get my password and then accessed the issue and reolved it immediately. Thank you Autum

Quick and helpful. Very happy with the service provided, and sorry that I got distracted and was cut off from the chat.

Adrian fixed my problem and her communication instructions to me by chat was terrific!

Avatara support, and Jared with support in particular, are always a big help with any questions or issues I have. I always get a quick and thorough response.

Thank you Tim A. for helping me! Have a great day!

Avatara is a great cloud platform! The customer service is some of the best I have ever worked with.

Excellent firm with solid management

Did a switch over to using Avatara for our IT services in an attempt to become CMMC compliant. Transition involved one afternoon and one weekend of switchover to their system, plus two work days of on site support. The system is okay, …

Kris Padilla is a consistent problem solver. Nice cordial and gets the job done.

Great people to work with!

3 stars of its ok, would lean towards 2. They have some good ideas, but their execution is quite lacking. Their process is heavily non value added, and they continue to miss on the simple stuff. If there are other options, I would go that …

The staff is super great and easy to work with! Also, being able to work from any device no matter where I am has been great!! The setup is much better than I ever anticipated!

Adriana was very helpful when my Task Bar somehow disappeared. She was able to get the problem fixed quickly and stayed on the line while I tested it just to make sure. A very pleasant experience.

Timothy was a great help in assisting our user with several questions re: an application login issue. Thank you for going above and beyond to relay the information in an understandable manner!

I couldn't log into my Avatara account. I got connected with Prince and he was able to help me out. He was awesome, quick, and helpful. Thank you so much

Tim was super helpful and fixed my problem in less then 10 min. Excellent customer service from Avatara always.

Very, very low-level service. I am embarrassed to have hired these guys when our team has to interact with them. My fault, don't make the same error. (~$5500 spend/monthly). Embarrassing.

Very disappointed in Avatara! Four months in and still limping along at less than 50%. Constantly getting kicked out and having to reboot. Tired of support not being able to fix things. We are at less than half their minimum user …

Well, it has been just shy of a year with Avatara and we are still limping along. They have had a project since July 2022 to bring over data from our old system and have not done so. They have closed projects without doing the work. This …

SOLVED the problem and got me up and running in under 10 minutes!!!

Was able to get into my virtual desktop after my DUO verification was reactivated. Apparently it had expired without my knowledge as do most things. Quick resolution though!

New avatars chat feature. That way when they deny you service they can end the chat without helping or putting you in contact with the correct person.

I don't want to say that their employees are bad because they have good people that work their like for Zach, Angelica, Dan, Josh and few others. My complaint is management. My opinion is that this company is not good for our clinic and the …

I appreciated Kris's help getting things back up and running today.

It's a great system with many benefits but it's has some kinks like any system that's being newly introduced. I love that I have the convienence of having help right when I need it. Avi had been awesome with helping me through everything!

Very easy to work with! Detail oriented and they really care about doing the job correctly and ensuring that the clients needs are being addressed.!

Rudest staff on earth. Steer clear of this company.

Kris was able to get me back up and running in no time! My experience with Avatara has been overwhelmingly positive.

Jared was patient and professional while assisting me with a technical problem. He worked through several paths and found the solution in short order even though the problem was difficult to grasp. His diligence is appreciated.

I asked a simple question, stated my age, and instead of providing an answer, I was told to seek help from my own company. Actually I want them to know I Am my own company. I teach. If you can’t read and give a sensible answer, Justice, then go back to reading 101. MLarocco

Erik fixed my issue within minutes. He also asked me to test the fix to ensure my problem was solved. Great job!

Please stay away. Their service is just okay, but they are awful to work with when exiting their services. As a company who took over the IT for another company we acquired, Avatara has been nothing but hard to work with. We just wanted to …

If you value little to no communication, and terrible customer service then this is the company for you. Never waste your money on this organization, they are quite bad.

Slow and unreliable. Absolutely do not recommend. Cost us a week of productivity, with all servers and emails down. When their system is working properly, server connections and cloud desktop are infuriatingly slow and unreliable. Support …

Makes a lot of sense for a small business like us to use Avatara from a financial perspective. Don't have to tie up resources on an IT department or hardware.. Don't have to worry about it either.. Flexible work setting and able to get to …

Terrible service. Half of the support people don’t know what they are talking about and you’re going to need to call them a lot. Service is slow and loses connection frequently.

Worst IT service in the business. Worst customer service, I've had in a long time. If you like being treated like you do not matter, this is your place. …

Very quick and courteous customer service. I really appreciate that they are available 24 hours. Especially with the remote work it is good to know that help is only a chat box away!

Kris Padilla the technician was helpful and provided me what I needed to know. Thanks!

Adriana was very patient during the time she mas trying to help me and made me feel secure regarding what the issue was.
She was extremely helpful!

The sales team has been a lot of fun to work with and create an enjoyable and accepting environment. It has become a small family to me.

The Tech Adriana was very patient and helped me resolved my issue smoothly and quickly very impressedwith the service.

Their cloud file system is so slow. It doesn't even make sense to use them because everyone pretty much has Office 365 and are most likely paying for SharePoint. They make you log in to something that looks like Windows Remote Desktop, …

Avatara does a great job with service calls.

Adriana was super helpful! Great follow-through!

1 star is too much. Literally the WORST. Computer is unusable using their "services." No one seems to know what they're doing. No customer service. Don't use.

anthony is a life saver best every thanks again. IT MASTER

As the IT Director, Avatara allows me to sleep better at night. No longer do I have to buy and maintain PCs, servers, have Software versioning issues, network issues, etc. Their security suite is much more secure that i could provide for …

Worst customer service ever.
Multiple attempts to fix problems with no action or even a response.

I needed help getting into Microsoft Teams and Kris knew exactly what I needed to do. It took less than 2 minutes once I had him on line.

Avatara is the perfect solution to IT for small businesses. The staff is friendly and responsive.

Very efficient and effective in responding to my issue. Thank You

Avatara has been phenomenal to work with. The team is responsive and gets things done almost immediately for me. 6+ years and going strong. I would definitely recommend.

Not up to date. My emails to Avatara clients bounce due to an 'alternative' extension (.work). Their response, "this is not a valid server/domain" is simply laziness. I've exchanged email with literally thousands of other recipients over …

1 star is more than it deserves. From having weeks of data deleted company wide, to outages and disconnects from day 1, Avatara is nothing short of a disaster.

Before migrating to Avatara’s platform, it was difficult to have employees work remotely and access a secure data center. Now, having access to cloud desktops is more manageable because all users have access to specialized VMs, in a …

I recently had to retake some responsibilities at by business and reached out to Emily at Avatara to help me understand how things work on their application. She informed me that the IT manager I currently have in house is not a necessity. …