Avatara Reviews, Services & Trust Score
✨ AI Insights for Avatara
Trust Score
Analyzed Reviews
😊 Positive: 65%
😐 Neutral: 10%
😠 Negative: 25%
St. Louis, Missouri
Avatara Quotes?Service Delivery Analysis
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Avatara CompleteCloud offers a cloud platform praised for its flexibility, allowing users to work from anywhere on any device. Customers frequently commend the support team, highlighting quick, helpful, and thorough assistance from agents like Kris Padilla, Jared S., and Adriana. Many reviews note positive experiences with issue resolution and customer service professionalism. However, some users report significant concerns including slow execution, poor follow-through, unresponsive communication, and technical issues such as virus infections and system delays. A few reviews mention the need for multiple follow-ups and escalations to get updates, indicating inconsistent service quality. Overall, while many appreciate the platform and support staff, there are notable areas for improvement in execution and reliability.
Customer Review Highlights
Our experience with Avatara CompleteCloud was defined by slow execution, poor follow-through, and unresponsive communication. Repeatedly, we had to escalate and send multiple follow-ups just to get status updates on tasks that should have …...
Recently was on a call with a customer service agent about my computer. Everything was going smoothly until I overheard someone yelling at someone. It was along the lines of him saying “Do you know who I am? You’re on level 1. I’m your …...
Kris Padilla was very helpful. He must have worked at Jimmy Johns before this, because he was freaky fast with his assistance. Thanks Kris and Avatara!...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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