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Avaya Nortel Phone Systems Support Reviews, Services & Trust Score

Avaya Nortel Phone Systems Support | Morgan Birge and Associates | Chicago operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 0 (8 reviews) AI Trust Score: 68/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Avaya Nortel Phone Systems Support

68
Trust Score
8
Analyzed Reviews

😊 Positive: 62.5%

😐 Neutral: 12.5%

😠 Negative: 25%

Chicago, Illinois

Avaya Nortel Phone Systems Support Quotes?

MSP Intelligence Profile

Avaya Nortel Phone Systems Support | Morgan Birge and Associates | Chicago operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Professionalism and expertise
Customer service quality
Reliable phone system support
Timely communication
Long-term client relationships
Ethical concerns
Payment issues with contractors
Trust and honesty

AI Review Intelligence Summary

Morgan Birgé receives mixed reviews from customers. Many praise the company for its professionalism, expertise, excellent customer service, and reliable support, especially in managing phone systems over several years. Positive feedback highlights timely communication and a friendly, knowledgeable team. However, some customers express serious concerns about the company's ethics, citing issues with honesty, follow-through, and payment to contractors. These negative experiences suggest inconsistency in service and trustworthiness. Overall, Morgan Birgé appears to be a competent and professional service provider for many clients, but potential customers should be aware of reported ethical and reliability issues.

Customer Review Highlights

Armani C ⭐ 4/5

1-star review because this company doesn't follow through with what they say they are going to do. Do not work with this company, they will tell you one thing and do the complete opposite! Simon the owner is not an honest person and has been very shady with our organization....

Cassi Carpenter ⭐ 4/5

Working with the team at Morgan Birgé is such a pleasure. It's rare to find a company that's not only incredibly knowledgeable and professional but also genuinely friendly and easy to work with. Their expertise shines through in every …...

Chris Hein ⭐ 4/5

Morgan Birge has helped support my company's phone systems on Avaya & 8x8 for over 10 years. They are a trusted partner for my company and have ensured that our phone-heavy business is able to mainain high uptimes and conduct our business. Thank you for all the help over the years....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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