Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 75.00%
😐 Neutral: 0.00%
😠 Negative: 25.00%
Salem, Massachusetts
C3 Quotes?Based on 12 reviews averaging 3.9 stars, overall feedback is mixed. Customers most often mention a security focus, responsive support, helpful support, strong communication.
Great service, highly responsive and can manage any data security questionnaire thrown in their direction. If your company is serious about IT security you should give them a call....
We have worked on many technical projects with Steel Root over the years and in that time they have proven to be an MSP that understands the customer experience. …...
Came out pretty good...
Steel Root is very professional and extremely organized. Their expertise in cybersecurity was clear. I have never seen an IT project be executed so well. We received a project plan with timeline prior to kick-off. This plan was followed …...
If I could’ve given them a zero I would’ve ordered a gift for Christmas in plenty of time it’s been several months and all I get is the runaround still have not received the product they charge my credit card $53 and today I received an email that they gave me a refund of 798 or you kidding me...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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