Computer & Communications Innovations MSP Review: Ratings, Trust Score & Services in Lebanon

Computer & Communications Innovations is a Security-First MSP based in Lebanon, holding a 5.0/5 rating across 40 reviews. Customers most often mention Fast response times, Helpful support team, Strong communication, Security-focused operations, Personalized customer experience, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 5 (40 reviews) AI Trust Score: 88/100 White-Glove MSP Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
100/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for Computer & Communications Innovations

88
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Lebanon, Tennessee

Computer & Communications Innovations Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
85
Communication
70
Technical
100
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication
Security-focused operations
Personalized customer experience
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Security-focused operations
Strong communication
Personalized service

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, a security focus, strong communication.

Customer Review Highlights

William Carefelle

Chris and Alex were very helpful in retrieving data from our very old computers, and setting us up with much newer Dell Notebooks installed with Linux Mint, Cinnamon desktop. I started communicating with Chris in 2014, and have always …...

Jon Thompson

My experience with CCI has been excellent. That are very responsive to help me with any issues in my organization. They have set up our entire network and access controls, and have helped us with all of our technology systems. I highly recommend!...

Henry Austin

CCI is a great company to work with and has helped to support a business I work with for several years with knowledge and integrity....

Jessica Marilyn Biafore

Computer & Communications Innovations came to our rescue when our business faced a critical hacking incident. Their response was nothing short of exceptional. Within hours, they had identified the breach, contained the damage, and swiftly …...

Nancy Crutcher

Is organization is top knotch! They are seriously concerned about their customers productivity and security. I recently won a Linux mint computer from them complete. They were so generous gave 1 hour of instruction. On its uses and benefits …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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