Computer Repair & Sales in Rapid City: 4.8-Star MSP Reviews & Trust Score

Computer Repair & Sales is a Established, High-Volume MSP based in Rapid City, holding a 4.8/5 rating across 102 reviews. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.8 (102 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Computer Repair & Sales

99
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Rapid City, South Dakota

Computer Repair & Sales Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

fantastic
computer
place
phone
time

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Tanya Shattuck

I left my laptop with them, they are a week out but she was very thorough in giving me all my options and cost, I was very impressed....

Tyler Crow

Tia was great to work with. Answered my questions, returned my calls, and completed the job on time. Fantastic...

Michele Dunham

This place is fantastic! I called them about a computer issue I was having & she helped me right over the phone free of charge only taking a few minutes. That is excellent customer service! I would definitely use them agsin for any computer issues in the future....

Swiftner

Tia and her crew are fantastic! Cheerful and knowledgeable pros willing to chat through technical challenges on the phone and in-person. They were very prompt in providing the service and tech solution I decided on. I'd have paid 3 times …...

Neil Plocek

Wow! Tia is the best! This will be my GO TO computer place from now on. It was time to have a new custom PC built and she put together an awesome …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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