Consumer Cellular (Kennewick) - 5.0/5 Rated MSP Reviews & Services

Consumer Cellular is a Balanced MSP based in Kennewick, holding a 5.0/5 rating across 42 reviews. Customers most often mention Helpful support team, Professional client interactions, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (43 reviews) AI Trust Score: 86/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Consumer Cellular

86
Trust Score
28
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Kennewick, Washington

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Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Professional client interactions
helpful
store
friendly

AI Review Intelligence Summary

Based on 28 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, professionalism.

Customer Review Highlights

Harold Adams

Abigail was very helpful and explained everything to me helped me transfer everything from one device to the other, and told me about trade in program! I am so glad my phone service will be working in my cabin!! the store manager Judith was also very helpful!! Wonderful experience....

austin rossman

The people here are great. All of them....

Kristine Stafford

Very good service. Highly recommend!!...

Yvonne Dirksen

Josh was great at the new store in kennewick. He was friendly above helpful. We appreciate his helpfulness....

Stephanie Williams

Diego was excellent! He did a great job taking care us and getting us set up to save money! I'm glad they are in Kennewick. All of the staff were friendly! We highly recommend....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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