CyrusOne MSP Review: Ratings, Trust Score & Services in Aurora

CyrusOne is a Security-First MSP based in Aurora, holding a 4.0/5 rating across 36 reviews. Customers most often mention Security-focused operations, Professional client interactions. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.9 (37 reviews) AI Trust Score: 49/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for CyrusOne

49
Trust Score
14
Analyzed Reviews

😊 Positive: 64.29%

😐 Neutral: 0.00%

😠 Negative: 35.71%

🌐 Visit Website

Aurora, Illinois

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations
Professional client interactions

Most Common Customer Feedback Themes

Security-focused operations
Professional client interactions
data
ugly
facility

AI Review Intelligence Summary

Based on 14 reviews averaging 3.5 stars, overall feedback is mixed. Customers most often mention a security focus, professionalism.

Customer Review Highlights

Catherine Lynch

Horrible addition to the community. Don’t need...

Gerardo Lau

Ugly building, ugly purpose. Build near a forest preserve to the north that is likely negatively affected by server whirring....

Carina Mistretta

Should be torn down. ?? …...

Michael Giblin

Who is their security ?...

JJ Reddick

Increasing the cost of electricity. Terrible...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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