Department of Human Services

Had a very hard time with the original agency J. Faulcon Damon. She just didn’t seem to want to help at all. But I found she wasn’t my worker, just kind of a temporary. …

Over 1 1/2 hours to complete a simple form on line, when I tried to submit it it wouldn't let me , I tried 3 times then was locked out of my account,

Ms T. Cook is an Amazing Worker!! Thank you Ms. Cook for Everything! She has went above and beyond for Us! Grateful for Her!!!

Mrs Turner net Hamlin with Virginia Beach Office of Human services. She not only answered my call for help she went above and beyond to fix it for me and did it in a few minutes, everyone else passed me around and nothing got done. So Grateful she answered my call.

I've been trying to get EBT help from these people for almost a month for my disabled son and they act like they could care less. I've left several messages and talked to a few different people and they keep saying that we're going to be …

Whoever "Miss" Artist is.... She was so argumentative and rude over the phone, i just laughed and hung up after her snide comments. Some "etiquette" training would help? It's a beautiful monday morning & i didnt expect to be slighted by a social worker when asking how to get help for my 5year old daughter. …

I’m not going to speak on everyone because I haven’t dealt with them all, but the few I have come in contact with are lying, manipulative bullies! If cps ever knocks on your door DO NOT LET THEM IN. They pretend they’re there to help but …

The service was prompt! The employees helpful and efficient. My questions were answered and I was happy I came!

Filled out Application received our snap for a few months, had to renew it, and our new caser won’t pick up the phone Refuses to do her job her name is Verna Caldwell. She blocked my phone number when I called and ask why it’s taken three …

BE CAREFUL WHATEVER INFORMATION YOU GIVE THESE PEOPLE. YOU'LL HAVE AN ADULT PROTECTIVE SERVICES PERSON AT YOUR DOOR FOR TYRANTCY HARASSMENT!! WHAT A NIGHTMARE WE DON'T CONSENT!!

Case workers are lazy

Very friendly even though they were busy.

Worst, most unorganized, lazy company I have ever dealt with. Case workers don’t answer the phone. Don’t update cases. NORFOLK by far is the worse experience I have ever had.

Can’t ever get answers or returned phone calls. Assistance takes forever. Or they just pass you along to someone else.

Very efficient and helpful

Shelby Martin is the worst case manager she never answers phone calls or renew benefits on time she has a bad attitude whenever she does answers calls

Requires persistence and constant follow ups to get anything done. There is no way a 70+ years old person could complete all the required documents needed to get any help using Social Services. …

They never answer the phone. Thanksgiving basket voucher was given with instructions to "present to blah blah blah church"... that's the only instruction. It didn't say you had to do that before the baskets were given out. I read the …

Staff here are rude... Took in some paperwork and asked the lady at the front desk to sign my paper for who recieved it so that if something got lost I knew who to talk to and she literally looked at me like I was a cockroach

They did have applications in the waiting hall but as soon as you go in the guard races to the door like he is protecting gold??so strange …

Staff were very friendly and answered all questions appropriately. They went above and beyond to help and we appreciate them. Thank you all.

Department of Social Service has literally filled my family and I recently on September 28, 2025. I submitted all my documents October has passed, and I have not received a letter which left me kind of curious. I contact my worker who sent …

They are very unprofessional I called last month to update my case come to find out my worker was on vacation.I contacted the other workers to find out information regarding my stamps and I still haven’t heard anything back from my worker or anyone else I reach out too and it’s almost been a month n still no response from them

Always got issues when it comes to my case renewal smh and can't never get in contact with no one this sucks they really need to understand that some ppl really work hard and still need help they treat u like u are nothing like you don't matter

Always a much better experience than I've expected! Simply because that's the way I've heard it described. In a down tone.....
My experience has always been excellent.

Ms Kaye Daniels was extremely rude to me on the phone when I called and tried to correct an error that was made that put me on medicaid when I don't want or need it. With an attitude like that, I am surprised she has a job.

Need more professional establishment instead of wondering if i is safe to park walking in and random people ask for stuff and you don't know them

Can never reach anybody at the desk when you call they're always busy or unable to save your call then it's hard to get ahold of your caseworker have anybody ever posed to keep tabs on what's going on with their case if their case worker doesn't even answer the phone

I have been trying to cancel my Medicaid for over a year now. Your social workers never answer their phones n the voicemail mail is always full. I no longer live in that state n I have serious medical issues. I have never been screwed over this bad n I'm 38! I just needed someone to at least answer the phone!

Busy but will help you navigate the various hoops to get help

Friendly and helpful fast service

Ms. jay Jackson is a very rude lady, she called my phone on a block number to tell me I do not need to continue to call as many times as I did. told me to leave a voice message and she would of return my call. The thing is I have, and she …

No phones ever answered and case workers keep their phones off too!!!!!!

I’m not sure if it’s even worth leaving a review since the staff still have jobs. But Angela Tyler was the rudest most disrespectful case worker I’ve ever encountered. She was rude from the start. Didn’t want to help and then when I said …

They were fast and efficient. I got my replacement ebt card within 15 mins of walking in the door.

Good luck to anyone that calls this place. No one ever answers the phones there. Just ring, ring, ring, ring, ring forever!

Always nasty customer service as if people don't value their job. This location is extremely small and always crowded.not to mention over run by the homeless using the bathroom and leaving it disgusting. Proceed with caution because you will be here for awhile if you go

Don’t even bother expressing your situation. They will tell you about your own life rather than listen. A homeless mother of two applying and they had the nerve to tell me how and where I sleep. They’re rude, ignorant and unsympathetic to …

Depending on who your worker is, everything works beautifully and efficient- calls are answered or returned in sufficient time, the worker answers your questions without hesitation, they work for you. But if you end up with the opposite, …

I had my second good visit at human services. The representative really helped me very well. I appreciated her for helping me.

Can't ever get through to them on the phone line and if you go to their building you're lucky to get inside and if you do go ahead and plan on spending the rest of your day there. good luck

I hate this place there phone lines NEVER PICK UP THE PPL CAN'T ALWAYS CANT GET THE WITH TRANSPORTATION AT LEAST THY CAN ANSWER

What the point in working at a place when they cant have no one to pick up the phone

This is like Norfolk Animal services..no one answers the phone!!

This department is the worst. They hire these lazy, unprofessional, and incompetent workers who act like the benefits are personally theirs. A lot of them are there just to get a paycheck. They don't genuinely care about providing quality …

Alita Thomas SNAP benefit worker is very rude, disrespectful & unprofessional! Not only that she is incompetent to do her job she messed up my case & benefits got stopped but when I went over her head to appeal it my benefits started back …

The lady at the desk was friendly for the most part and my case worker has been very attentive and on the ball.

Oh my goodness. The lady at the desk looked displeased with either her job or the day in general. She wasn't pleasant. However the security guard was a silver lining to the whole place. I know we all are going thru some rough times however human services should show a little more humanity and smiles.

Yeah so this is the worst office ever for starters they never answer the phones and they have moved locations and they close at 3 now oh and all the case workers are remote workers now …

My Experience Is With Norfolk Snap Office Is Horrible… I Keep Getting The Same Worker Ms. Branch Who Is Disrespectful & Doesn't Know How To Communicate Well With Others… She Always Has An Attitude When U Respond To The Questions She’s …

They NEVER PICK UP THE PHONE TODAY OCT 14 2025 !!! I CANT even get in contact with my worker shit just sad THEY DONT PICK UP THE PHONE THEY WANT YOU TO COME IN

I would like to never have to visit here again. It was disorganized, loud, smelly, and unkempt. They seemed to have a system for check in but it didn’t seem to be effective. The waiting room and restrooms looks like they hadn’t been …

If I could give this place - ( minus) 10 stars I would.
It has been 2 years since they messed up my niece's medical insurance, her mom, a single mom has to be paying for everything out of pocket because they never …

Most horrible, unpleasant caseworkers I have ever had encountered in life. They don't answer your calls, I could go on for days. Sad part is there are some great people I'm sure that work for this company but the bad apples spoil it for the rest. It's disgusting how they treat the handicap.

Horrible service everyone has an attitude… like that’s not how you treat people you never know what some might be going through…you guys get paid to help not judge and be rude… like it can’t happen to you one day learn some respect …

They are starting to be a real pain in my butt! I’ve been calling my case worker and the regular front office a they have yet to answer me and I literally call every few hours to see if I get an answer and have yet to get one! This is not professional of them at all I know they ain’t that busy

Wait to get in the building and the wait inside the building to be seen was incredibly long. Seating is minimal so be prepared to stand.

You have to go there to get anything done because they don't return calls from the main number -6400. However, once you get the right number of the department that you actually need, personnel returns the call promptly. Great job, Adult Services!!! ?????????????? …

My husband rode his bike all the way there to find out the place was moved to a new location this should be updated here!!! ? even on the paper on the door says 3pm here online it says it closed at 5pm …

In the past 3 months, on and off I tried to contact my worker. Don't get me wrong the ladies at the reception desk are nice and very helpful. But the employee outside of them, Don't Do Their Job. I have a son on the Autism spectrum and I …

I went in inquiring about a specific detail. The African American gentleman was kind and knowledgeable. Though my request would have had to wait for another, his direction and website provided helped tremendously.

If I could leave zero stars I definitely would. Ms. Jerrica Jackson is very rude & unprofessional. I called her because I had a question about my case. At first she did not want to look it up on the computer & I had to keep pushing the …

I was looking for 741 Monticello Avenue and my GPS carry me around the corner twice had I known it was off of Monticello Monticello and Starke St. Would have brought me right to the building a little help on this would be just fine thanking you in advance

Absolute waste of time calling these people about anything Medicaid related, because they don't know is the answer you will always get. Not to mention that fact that when you enroll in a health program for Virginia with these people they do …

Z. Williams is the worst caseworker ever, if you're ever unfortunate enough to get her, SWITCH IMMEDIATELY. You can never get in contact with her, and when you do she always has an attitude or hangs up on you when you catch her in a lie. …