Dr PC Fix (Redmond) - 4.9/5 Rated MSP Reviews & Services

Dr PC Fix is a Established, High-Volume MSP based in Redmond, holding a 4.9/5 rating across 476 reviews. Customers most often mention Helpful support team, Strong communication, Exceptional customer satisfaction. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.9 (475 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Established, High-Volume MSP

✨ AI Insights for Dr PC Fix

99
Trust Score
29
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Redmond, Washington

Dr PC Fix Quotes?

Operational Assessment summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Strong communication
what
fixed
laptop

AI Review Intelligence Summary

Based on 29 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Thong Nguyen

Came in Saturday with a six-year-old desktop that hadn't been cleaned in years and was overheating badly. Thor brought it out front and blew all the dust out with his own equipment, took him a solid 15 minutes on an already busy day, and …...

Michael Westbrook

Correctly diagnosed and fixed my random crashing issue for a very reasonable price. Highly recommend....

Kirby

came in a while ago for a gifted PC, just needed a diagnosis of what was wrong with it as I was told beforehand it didn't work. The guy took it from me, and about two hours later called me to let me know what was wrong with it …...

Holly Moore

The 8-year-old motherboard in my gaming rig finally gave out, and I wasn't interested in replacing my whole PC just yet in the current RAM market. I heard this service was good, so I brought in the tower to have a new motherboard swapped …...

Kyler Green

Very kind! Had a Microsoft Surface battery balloon up from years of abuse and neglect. I butchered it trying to open it myself to retrieve the m.2 drive only to find that the single screw holding it in place required some tiny special bit …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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