Dr PC Fix Redmond - MSP Reviews, Trust Score & AI Analysis

Dr PC Fix operates as a Balanced MSP with notable strengths in Helpful support team, Strong communication, Exceptional customer satisfaction. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking Standard IT support.
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⭐ 4.9 (476 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Dr PC Fix

99
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Redmond, Washington

Dr PC Fix Quotes?

Operational Assessment summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Strong communication
fixed
what
laptop

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Kyler Green

Very kind! Had a Microsoft Surface battery balloon up from years of abuse and neglect. I butchered it trying to open it myself to retrieve the m.2 drive only to find that the single screw holding it in place required some tiny special bit …...

Tom Sherrill

I was at my wits end after my quicken with all my financial information that I need to run my business and personal finances disappeared from my computer. After I tried to resolve the problem on my own for gours the day before, they fixed it in less than a half an hour. They're the best....

Anna Smith

In December 2023, my fiancé and I built my PC for Christmas with all brand new parts. Unfortunately, it kept showing the dreaded blue screen of death and crashing constantly. At first, we took it to Best Buy Geek Squad, thinking that was …...

Molly Williams

Dr PC Fix is AMAZING! ? Super fast, friendly, and professional. They fixed my computer quicker than I expected, and now it runs like new. No hassle, fair pricing, and great service all around. …...

Sue Willey

I took in my PC with a list of multiple problems. The list was reviewed while I was there with what they could address (or not). It was ready by end of day and all addressed that could be. Excellent service! - and when I called a few days …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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