Fix My Gadget (Peoria) - 4.7/5 Rated MSP Reviews & Services

Fix My Gadget - Peoria, Illinois is a Established, High-Volume MSP based in Peoria, holding a 4.7/5 rating across 924 reviews. Customers most often mention Helpful support team, Strong communication. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.7 (937 reviews) AI Trust Score: 95/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Established, High-Volume MSP

✨ AI Insights for Fix My Gadget

95
Trust Score
33
Analyzed Reviews

😊 Positive: 96.97%

😐 Neutral: 3.03%

😠 Negative: 0.00%

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Peoria, Illinois

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Business Support Operations Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Strong communication
phone
screen
battery

AI Review Intelligence Summary

Based on 33 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Benny Prassanth

Recently got my phone battery replaced here and had a great experience. Very genuine and professional, and everything was explained clearly. The service was quick and smooth, and I even received a free screen protector. Really happy with the service and definitely recommend!...

July of 78

Jesse took great care of me when I broke my work phone. He had it fixed in less than 30 minutes and got me back up and running. He really took care of me....

Juli O'Linn

I came in today and Jesse was so great. He was extremely friendly and made quick work of what I needed. I was trying to replace the analog stick on my 3DS XL, but the screws just would not come out. He helped get all of them out, undid the …...

Clay Campbell

Mike did an awesome job fixing my son's phone. Was very helpful. Stayed beyond quitting time to finish. Thanks Mike...

Rognliz

A couple years ago Fix My Gadget repaired my PC & it is working great. Last week they repaired my Grandson's PS5 which had a HDMI connection problem. They replaced the HDMI port in the console & in 1 1/2 days my Grandson had it back & it is working great. Thank you for your great service & friendly staff....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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