Nerds On Call Peoria - MSP Reviews, Trust Score & AI Analysis

Nerds On Call | Peoria, IL operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 3.6 (47 reviews) AI Trust Score: 51/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Nerds On Call

51
Trust Score
25
Analyzed Reviews

😊 Positive: 52%

😐 Neutral: 12%

😠 Negative: 36%

🌐 Visit Website

Peoria, Illinois

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
back
call
laptop
never

AI Review Intelligence Summary

Based on 25 reviews averaging 3.3 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

Tim R

Their site claims to offer gaming system repairs but called up there and get told they don't....

Pat Moore

Everyone was so friendly and made me feel like they really wanted to fix my problem...

Alan Herman

Hi Alan, thanks for your rating. We can't seem to find a record of working with you. If you can, please give us a call at (309) 689-3900. We aim to provide five star service every time, so if we didn't deliver, we would like to work with you to make it right! Thank you - Ellie at Nerds on Call...

Anne Williams

I just bought a laptop for 2/3's of what the company I work for was going to charge with my employee discount. I brought in the specs and they're building it to suit my needs....

Randall Ammondson

Appropriate service provided in a timely manner at a reasonable price. (Location now called Facet)....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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