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Franklin Telecom Supply Reviews, Services & Trust Score

Franklin Telecom Supply, Inc. operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (6 reviews) AI Trust Score: 67/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Franklin Telecom Supply

67
Trust Score
6
Analyzed Reviews

😊 Positive: 67%

😐 Neutral: 0%

😠 Negative: 33%

Buffalo, New York

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Service Delivery Analysis

Franklin Telecom Supply, Inc. operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Professional and courteous service
Reliable and knowledgeable staff
Quality telecom equipment
Prompt problem resolution
Long-term phone system issues
Customer satisfaction and recommendations
Reasonable pricing
Strong customer support

AI Review Intelligence Summary

Customers generally appreciate the professional, courteous, and reliable service provided by Franklin Telecom Supply, particularly praising Bernie for his expertise and dedication. While some experienced significant issues with their digital phone systems, including missed and dropped calls over extended periods, the company demonstrated strong customer support by promptly addressing and resolving these problems. Overall, the company is recommended for its excellent equipment and responsive service.

Customer Review Highlights

Ashland Pest Control Inc ⭐ 4/5

Awesome service! Awesome equipment! Great to deal with!...

C Gorino ⭐ 4/5

I try to not write negative reviews but must for this one. I purchased a digital phone system from Bernie and it NEVER worked correctly for over one year. We experienced missed calls, dropped calls, phones down completely and voice mail …...

Elizabeth Madison ⭐ 4/5

We had phone system troubles for over a year, it was a constant headache. Bernie drove 2 hours to come see us and like a wiz he fixed the problem in an hour! It was amazing and we are very glad we found someone so knowledgeable! I would recommend this company to everyone!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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