VoIP Supply

The store manager, Josh, is the most helpful and knowledgeable AT&T employee I've come across. We had a very uncommon issue I tried to solve over the phone several times. Every time the customer service reps would try the routine …

We had to go to two different stores because they didn’t have the colors of phone we wanted at the first and everyone was super helpful and nice! Even though they were having technical difficulties (not their fault) the guys were nice and …

Kelley helped me with transferring my phone from my parents into my name. It was very fast, service from the rest of the staff was speedy and accommodating as well. Atmosphere was friendly and clean.

I was dreading trading in my old phone for a new one for the longest time but when I went in there and spoke to Jessica, I was so relieved..she made me feel at ease. The process was so much easier than I thought she went above and beyond. …

Just had a great first experience at this store! I worked with Ty and he was very knowledgable and made the whole process of getting a new phone easy and quick.

This is the 3rd time that AT&T added Next-up to our contract without consent when upgrading a phone. This time I specifically requested not to sign us up for this service. The salesperson added it anyway. I had to call when I got home to have Next-up service removed from our bill. Underhanded and dishonest!

I had a problem with my phone, went into AT&T with my Problems in this very nice kind man that works there. His name is Dante. He was very patient with me and he took care of my problem. I never had a problem with AT&T. I love this store and their services.

I try to call to deal with a problem the ay system does not recognize and whenever it says it will connect me to a customer service rep it goes back to the main menu. So I bought a phone for a friend and it is not functioning and I cannot find out why. The help service is also useless

Always use This AT&T do not go to another store the one on Sheridan is perfect they treat all their customers amazingly Any rep there is worth their weight in gold Was lied to at another AT&T I was about to spend $70 yesterday On a new …

Dallas and Jagger were extremely helpful , patient, and knowledgeable . They were a true example of great customer service. They knew everything about their jobs and current promotions which you cannot find anywhere anymore. 5 stars!!!

I would avoid this store. I went there on Tuesday 11/22 to inquire about FirstNet service. This lady representative tried to add all the extras that are possible onto the service. Told me that it is mandated to do so. I went to the Orchard …

I had no wait, the sales rep tried to see if my phone could be saved before selling me a new one. She took the time to help me compare the specs on the different models in my price range. I was very happy with the level of service.

I just came from the AT&T store on Sheridan Drive in Tonawanda, NY.
I have had a problem with my visual voicemail for about a year. I was not looking forward to dealing with the AT&T store, but I had no choice in the matter. I …

Joe was awesome. He knew his stuff, very friendly, went over the different promotions going on, helped me find a case, screen protector, and cable for my truck. I also decided to upgrade my Apple Watch as well. Whatever he gets paid, it isn't enough. Any future business I do, will be with Joe.

It was the worst experience I have been through . Have been a loyal customer of A&TT for 25 years, store staff lied about promotionial text I received the same day I went to store. Said it expired the month before. Told me “that was just to …

I just wanted to give a shout out to associate Lisa S. She assisted me last year with getting phones for both of my children and her service was so exceptional, that I returned recently to purchase an additional phone from her. She is knowledgeable, polite, and professional. Definitely an asset to your team!

We were served by the Manager Paul. He was amazing! He helped us call to get a huge discount on 2 new phones. He was very thorough & explained everything to us. Loved this store!

Jordan was excellent—professional, knowledgeable, and very helpful. He made everything easy and took the time to get it done right. Highly recommend asking for him at AT&T.

Joe Obnatte was wonderful. Very personable yet professional. He had me all set up in no time. He addressed ALL of my questions. I’d recommend anyone to him. He’s a great asset to AT&T! Thank you again Joe for getting my mother’s phone on and assisting me with my questions. PS: she’s thrilled with her very first cell phone. ?? …

I was never told I am locked in three years with AT&T, paying double what I normally was paying with Cricket and my phone hasn’t been working since 2-3 weeks after I got it. I don’t know who put in those numbers on the above text, but I am …

Best experience I've ever had with a cell phone company hands down!!!! This particular location went out of there way for us and didn't sell us a thing I moved my phones from another service provider due to lack of service at a particular …

When we had to work with an issue of connectivity and our Family Plan, the manager was right on it! She assisted my family, fixed the problem, and provided choices to lower future costs. Excellent customer service.

Rubbish sales. Disregarding the interests of customers for their own commission.

I recently had an extremely difficult experience at this AT&T location. In a nutshell, I was due for an upgrade, they did not have my phone in stock, and ordered it for me. When the phone was not delivered on the day I was told by the sales …

We came to the AT&T on Sheridan Drive in Buffalo, NY to transfer data from one phone to another. We were met by Joe who was courteous and extremely helpful. The process took much longer than expected, but Joe was patient and walked us …

I had a great experience while at this AT&T location. Dante was very helpful and patient with me while I was having an issue with porting over my carrier. He went above and beyond to make sure everything was working correctly and updates were done before I left.

I called less than an hour before close, and the girl that answered the phone said no problem, we'll see you tonight! I walk in, get checked in right away, and was helped by Joseph. I could not say enough good things about him! He was knowledgeable, very nice, and very efficient! Kudos to you Joseph!!

Had a billing problem as well as questions and was immediately helped by Tori, store manager. Excellent customer service.

The worst customer service worker who was a kid and may be a manager name David on 3-30-17 at approximately 7:00 to after 8 waited to have him not even no how to just do a easy task such as swapping out Sims and activating new one to my …

Both Paul and Janelle from this location are truly amazing assets to AT&T business! The hassle of getting a new phone plan and new device is completely stressful to me but together they made it as painless as possible! Made me feel like a …

We had an incredible experience at this AT&T location on Sheridan Drive in Tonawanda with sales rep, Joe O. We came in with a number of complex requests with a business account, personal account, and new phones. Joe worked patiently with us …

Explained the transition from VERIZON would be seamless and easy. I have brought 2 different final bills and spent hours on the phone and they keep telling me it’s not what they need to get me the credit for switching, applied to my …

If there are more than two customers, don’t bother. Every time I go into this store, there are two customers, and two associates tied up with them for at least an hour. If you have all day to wait for help, then this is the store for you

We went to get our data switched to our new phones. Andrew was so helpful! it took about 45 minutes to complete this on 2 phones and he was so pleasant (not the same service at the Niagara falls location) If we need something, we will be going to the Sheridan Dr Tonawanda location

Will Jessica sold me a ph set it up for me got me up and running she was very nice and a professional now I need to go back in for some help and questions Jessica was busy so This young lady helped with my problems a little bit I wasn't …

Hello, I just wanted to compliment you for the superb service I got from Lisa at your 1741 Sheridan Drive Store in Buffalo, New York. Ms. Lisa took her time with us, was very knowledgeable about products, and was very kind. It's my son's …

Absolutely the worst experience I’ve ever had at a AT&T store. I tried calling them for over one and a half hours. Seems that they refuse to answer the. And they weren’t busy neither. As I thought they were. Because I was actually calling …

I took a phone I received in the mail for a damaged phone that was a replacement to the store because I needed help setting it up. Kelly from the store was a big help doing it. She transferred my information from one phone to another etc doing a the things needed for setting it up. Her customer service was excellent. Thanks again.

I went in there to buy a couple of things. The girl was nice, cashed me out. I didn't realize how to put on the screen protector so it went on upsidedown. I tried to take it back. They told me to do a warranty which is 10 to ship it. I just wish they would have put it on for me. The manager was kind of a tool bag.

We were helped by Kelly this evening and she is the absolute best. I have never received such excellent customer service. Amazing. The best employee this company is lucky to have her. Thank you so much Kelly!

I would give it -10 stars if I could.
I was lied to about what my monthly charges would be and went back to the store 3 times to get it corrected and was lied to more and was spoken to in a very …

Lisa and Janelle were both insanely helpful and informative about FirstNet. It was an completely positive and pleasant experience and both Associates worked quickly to address and problems I had. Solid 10/10.

Make sure you ask to see a copy of your estimated phone bill. I was not given a copy or shown what was on it, instead it was emailed later and had multiple errors. Charged for Next Up which I had refused, and signed up for autopay which I …

Jeremy, was super helpful in helping me find a phone, ordering a new one and setting it up! He was very professional, and kind.

Worse experience ever. A women told me if I updated my cell phone it would go down $12 a month and instead it went up $15. I tried to contact customer service about it and they did give me a small credit towards my monthly bill but that …

Excellent! I was in store the other day to learn more about the device protection that I had purchased. Jessica helped me file a claim on the spot for my broken phone. Simple and quick! The staff at this location is always friendly and helpful when I stop in.

I was very pleased with everything, I accidentally put 1 inside of 5. He was very nice and helpful.

Tyler was amazing .. Very knowledgeable and wasn't pushy at all. My experience was pleasant start to finish .. And the Manager was very helpful as well 5 STARS ⭐️ ... I will definitely make this location my go too whenever I'm in Buffalo ? …

My husband and I went in to look into options for switching to from another carrier. The employees who helped us were able to guide us through our options and help us find a plan we were happy with. When issues arose the next day with phone …

I made an appointment for 5:30 and they were ready for me at 5:29. They helped me right away in a timely fashion and gave me everything I wanted and needed no questions asked, and didn’t try to upsell me or make me uncomfortable about making bigger purchases. So happy I switched to AT&T!