Frontier MSP Review: Ratings, Trust Score & Services in Terre Haute

Frontier is a Established, High-Volume MSP based in Terre Haute, holding a 1.4/5 rating across 221 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 1.4 (221 reviews) AI Trust Score: 48/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Frontier

48
Trust Score
5
Analyzed Reviews

😊 Positive: 0.00%

😐 Neutral: 0.00%

😠 Negative: 100.00%

🌐 Visit Website

Terre Haute, Indiana

Frontier Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

internet
locked
went
after
even

AI Review Intelligence Summary

Based on 5 reviews averaging 1.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

DrinkingTea

Signed up for a *locked in* rate. Price increased after a year. Asked how long it would be *locked in* this time and they just said, they don't know. I haven't had a great experience with any internet service honestly, but this one feels …...

Tellall Nurse

Do not get this service. Have been with out for now 6 days. The local office is just a building with locked doors. Frontier does not even service their own fiber optic lines. They use a third party contractor who is out of state, so …...

Joshua Powell

WORST. CUSTOMER. SERVICE. EVER. even after Verizon ownership. I had new fiber service installed last week. Today all the sudden my internet went out. They had not buried the new line yet so I was curious and followed it …...

Zoey volleyball

A frontier solicitor came to my house and cornered me while I was cleaning my car in my driveway. I was backed up against my car with him standing only a few feet infront of me. He was extremely pushy and I kept telling him I was fine with …...

Peggy Montgomery

I have never been this unhappy with internet service in my life..it went out right before christmas, sat 3 days no internet. It just went out again on Monday and was told theres no outage we will come take a look Wednesday. No one showed up …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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