Full Service Network

We have a custom phone system for our business from Full service network. When we looked at other phone systems, they had the most options. They are working on new features and improvements, but overall it is a really good phone system that suits our business and they have good support.

I feel like no matter how many times I ask this company to stop reaching out to sell me their services, they continue to harass me. Apparently they do not have to follow do not call laws. When you get upset that you have tried to opt out …

Our grocery store has benefitted greatly since working with FSN. We now can do overhead paging with ease, transfer calls between our locations and departments easily and we cut our costs each month. Their installation and service team were amazing!

FSN came in and treated us right from the start. From the sales process, to installation/set up, in person training and ongoing support. We have been pleased from day 1. Do not hesitate to bring them in! Justin Blake did all the work for me and he was great!

Terrible customer support. Our business has been without phone or internet for 3 days and FSN has done nothing to rectify the problem. Their techs want to phone in the solution rather than come in person. Unbelievable. Emergency services …

We recently switched from a local telecom provider and various vendors for other type functions. Since switching we couldn't be happier.
They did a very thorough setup process and the cutover went extremely smoothly. …

We’ve been satisfied with FSN from our initial connection with their sales staff. Ongoing support has been just as pleasant. We would highly recommend for sure!

We have used Full Service Network in our business for some time now. What has impressed me the most is their communication and follow-up. They provide a level of customer service that has all but disappeared in today's marketplace. They recognize the needs of the customer and they deliver.

Good luck if you have an issue with your phone line with Full Service Network. They are at the mercy of Verizon for the repair and you will be down for days. Unlike the big guys that my aunt had before these guys service department is …

We love our new phones and internet upgrade that we received through FSN. We really needed to update our phone system at our daycare facility and we loved some of the enhanced safety features built in with their system. I would highly recommend FSN for any type of business.

When I came in to start my day at work, our phones were down..this was 6:00AM. I called the 24 hour line for Full Service Network to report the issue and by 7:30AM we were back up and running! The team that worked with me, worked diligently …

I told them when i got service that I was going to move in 2 months before I signed they said it's ok they would move my service for free. I called after the move to have them move my service. They told me they didn't provide internet in …

Great company and team! Responsive to questions or concerns. Quick setup and flexible to the unique needs of our multi-location dealership group. Will continue to do business and would highly recommend.

Glad we switched! Full Service beat every competitors pricing and they did a great job with the installation. Their tech support and customer service is top notch! Highly recommend!

We recently had to close and move our office to a new location. Full Service Network employees were amazing. The managed everything from the time I made one call to their office. They were very professional and caring. If there was a …

Highly recommended! We had a great experience switching to FSN and using their service to date. They were very accommodating of our needs (to expedite service installation) and all elements of planning, site survey, installation, training and call quality were top notch. Great staff all around to work with.

Love Full Service Network! They have great employees who are helpful and will go above and beyond!

Full Service Network has been great for us from the first meeting until now. We haven’t had any issues yet, but their team is great when we call in to make changes. I would recommend FSN without any reservations.

Full Service really helped us out in multiple ways. We were able to get a new phone system that allowed our mobile team to be a lot more accessible. Their service and support team has always been there when need to help make changes or updates. I would highly recommend this service!

My company the pittsburgh blinds co. Has had full service network now for almost 1 year. I must say its been a awesome system for my company. The sales representatives justin blake is also great . He made it very easy for us and helped …

Very good company to work with. Pricing was far better than the competition. Their installation team was great to work with and very competent.
I cannot say enough good things about our experience with Full Service Network.

From my very first contact with our sales rep, Scott, to after having both our telephone and internet service with them for about 1 month, everyone and everything has been great. Dialing double zero to get to customer service is so simple …

I was skeptical about moving from my verizon account to an IP phone system. I did not want to have the cut-over impact my business. It took me almost a year to finally make the leap. My salesman delivered on every promise. The …

I had a number of negative experiences with Full Service Network, kind of chaotic at their end, but the bur under my saddle is the erroneous credit report that shows that I still owe them money, 4 years after I closed the account and paid …

We have been with this company for several years now and I can honestly say that they are not only "Full Service" but "Quality Service". I ran into an issue this weekend with our "on call" setup and was able to speak to their rep (Ashton?) …

I have NEVER had such wonderful service from a phone company. All of the processes went smoothly: quoting, site surveys (we have three locations), scheduling, coordinating transfer of service and install. The phones themselves are top …

I have only been a customer for a few months, but so far the experience is night and day from my last provider Comcast. It started out on a positive note when the technician arrived early for the install. Not only was he prompt, he was very …

Sales rep called our company today and didn't realize he was leaving a message. He proceded to call one of our employees an idiot because she didn't give him the IT employees name. Great way to talk to or about a potential customer.

Our experience with FSN has been great thus far. Justin, our sales rep, was very consultative and explained the process in perfect detail. The setup and service team were amazing, they really made it an easy transition. The ongoing customer service is second to none. I would highly recommend FSN.

Cancelled our internet/phone service on 11/22/2019. Billing cycle runs from 11/16/19 to 12/15/19. Called to get a refund for the remainder of the month after 11/22/19 and was told once you enter the monthly billing cycle there is no …

We are a small business who was stuck in an antiquated phone plan with Verizon. We were contacted by Adam Burns from Full Service Network and he met with us and showed us their VOIP phones. They were full of great features that our old …

DO NOT use this company. We used their business services for some time. They could not do what we needed them to do, they tried to come up with some work arounds that kind of sort of did a little bit, but could not even handle basic …

We just switched all of our company phones and services to Full Service Network. They have been so helpful and accommodating throughout the entire process. They had several people here for a whole week installing the phones and answering …

Full Service Network is a great company. Our interactions are always professional and you are heard and they work with you to get the outcome needed. I cannot say enough good things about Full Service Network! Installation, customer support, and billing processes have all been seamless.

This company has the worst customer service! The ghetto reps who work there need to be trained on professionalism and listening skills. They disconnect people's phone when they feel like it instead of when requested. This is unacceptable …

FSN saved us on our budget while not decreasing our quality of service. Also, we received all new equipment as part of our service. It was an all around great offer for us.

This company deserves a minus 100 They have very poor customer service skills. They're very unresponsive to your concerns and needs. The internet/phone service is horrible half the time. The phone service goes out for hours at a time and if …

Right from the start we were impressed with Full Service. From the sales process, the installation team, the training provided and the ongoing customer support. I would recommend FSN without reservation.

My experience with FSN is two part. The customer service is EXCELLENT. I've had several problems with the service itself and they were always willing to provide alternate solutions and technical support. Despite the Customer Service being …

We became a customer in September 2022. Very hard to find such a customer oriented business as FSN today. Their sales, technical and customer support staff are all very good and they saved us more money than any other vendor. We'd highly recommend them.

wonderful upcoming company. my outstanding sales rep Caleb made the transition to their phones and service a breeze. would recommend this company to any business or personnel looking for fast easy phone service.

This company snookers a business into a five year service agreement and gives you cheap Chinese phones. Now in our 3rd year of contract. We get charged for service calls (which were supposed to be included but "our website lists all our …

A sales representative, Chris, called my business and asked how many land lines we had. I told him we were not interested in their service, and Chris proceeded to be pushy saying he was just asking about our land lines, like it was my job …

The Tech and operations Staff were superb on our recent install. Aside for a few and minor (expected) glitches it was seamless. One of the best groups of customer oriented folks I have dealt with in a long time. If you are in need of an …

Had their service at two properties years ago. Much of the trouble was the lines at one of the properties. Other was fine, no issues. However, I had numerous customer service issues and disputed charges from the problem property. I was very …

If possible, I'd give more than 5 stars! Everything has been smooth and perfect, from sales (I recommend reaching out to Justin) to the install and the technical support. When you have any questions, you have a direct dial to their LOCAL …

We were struggling with our old phone system. Another company we are associated with recommended Full Service because of their satisfaction with the phone system. From the very first call Full Service has been nothing but professional, very …

Can't believe we used Comcast and Verizon for so long! Full Service Network gave us free phones, on-site tech service, super reliable and fast internet, and 24 hour instant support. Oh, and we're saving $200 per month!

Full Service Network stands out by offering Phones as a Service, a revolutionary solution catering to schools, municipalities, nonprofits, and businesses. They ensure a seamless transition of all existing numbers, alongside unlimited …

Wow! What a difference FSN has made for our business operations over the past 4 years. We purchased a large collision center that had analog phones and an antiquated paging/intercom system in place that they had not updated since the 90s! …

I own several properties in the Pittsburgh area and have transferred all of my internet and phone services from the "big providers" to Full Service Network. Overall, the experience has been excellent. The staff is experienced and …

Full Service Network took over our communication back in 2015 and we have been very happy. Their on going support has been great and they are always there to help us with any updates or changes we need.

The customer service of Full Service Network is outstanding . Caleb worked tirelessly to get our estimates in a timely fashion . The transition was smooth, we are happy with the service and recommend to anyone needing to update computer service ,

Every time we have had a problem at our facility they talked us through the issue so they would not have to charge us for a service call. And when u forget to pay the bill they dress very understanding I have not had any issues with them.

I would advise against working with this company. I can't speak on their services, but I can speak on the respect they show potential customers. …

Worst customer service. Brooke (management member) does not care about the elderly and making sure they are receiving their bills on time. We spoke several times, and there is no accountability. She blames the post office, but she can not explain why their bills are not post mark with a date.

Covid left us desperate for more flexible phones to work remotely. So the perfect timing of the cold-call and the perfect pitch about the perfect solution left me perfectly skeptical. More suspicion when the guy who scheduled the meeting …

This was my first experience using a full service provider for my company’s telecommunications needs that was not one of the “big 3.” From the sales rep, Justine, through Eric’s installation team my expectations were exceeded! The staff …

I am the IT Director at my organization and recently we migrated our phone system to Full Service. It has hands down been on the the best experiences I have ever had with a service contractor. Everything from the initial meeting to the …

FSN has been great for us. We had the opportunity to upgrade our equipment and save money on our budget. Their customer service is so much better than what I’ve experienced with other companies.