Geeks on Site (Coral Gables) - 3.9/5 Rated MSP Reviews & Services

Geeks on Site is a Established, High-Volume MSP based in Coral Gables, holding a 3.9/5 rating across 78 reviews. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 3.9 (78 reviews) AI Trust Score: 48/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Geeks on Site

48
Trust Score
5
Analyzed Reviews

😊 Positive: 40%

😐 Neutral: 0%

😠 Negative: 60%

🌐 Visit Website

Coral Gables, Florida

Geeks on Site Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

time
computer
able
first
tech

AI Review Intelligence Summary

Based on 5 reviews averaging 2.6 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Sandra Fisher

Geeks on site has gotten my computer to the maximum working ability that I have been struggling with for a long time, got rid of viruses and malware and stopped hundreds of popups that were interrupting everything. I cannot recommend them …...

Martin Bishop

Requested them to fix my over heating laptop. First tech did not have the proper tools for my aleinware that I explained was my laptop and her suggestion were basiclly a waste of money for me. Second tech that was able to fully open the …...

matt taylor

First off I tried a online tech to help with a windows update problem, not only were they not able to figure it out in a four hour time they some how got it stuck in recovery page so then they were unable to even connect and I can't get it …...

don page

We had a fellow from Geeks on Site for a one time apt. when we got a new computer. We paid $300.00 for this. The next three months we saw a $24.95 charge on our credit card every month for a "membership" charge. We NEVER asked for a …...

Mark Whiteley

Did not check computer attaching to IP address still not able to completely use in correct form so payed in full but told I would have to pay again for less then 15 minutes to fix. If you come back u should pro rate my next fix. That is not fare to me to do business with a good customer an still not fixed from first time....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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