nexogy in Coral Gables: 4.0-Star MSP Reviews & Trust Score

nexogy is a Balanced MSP based in Coral Gables, holding a 4.0/5 rating across 22 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4 (22 reviews) AI Trust Score: 34/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for nexogy

34
Trust Score
5
Analyzed Reviews

😊 Positive: 40%

😐 Neutral: 0%

😠 Negative: 60%

🌐 Visit Website

Coral Gables, Florida

nexogy Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

nexogy
system
when
need
customer

AI Review Intelligence Summary

Based on 5 reviews averaging 2.6 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Irene Gomez

All I have to share about this company is to go to their profile on Yelp and see the real review rating....

Christina Moore

We use Nexogy for our phone system. It has been a great addition to our office and we have had no issues with the system or when we need customer service. They are prompt in helping us if we have a question or a need....

Daniel Nehorai

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy took a decent Company and made them awful. Many examples. You can search my name on google and find me. Happy to explain....

Gordon Lewis

We partnered with Nexogy 4 years ago to provide Hosted Voice solutions to our customers. Nexogy provides a great installation and support team to compliment our efforts at NuChoice Communications. I want to provide a shoutout to Alex for …...

Jonathan De La Torre

Terrible corporal system. Very disrespectful personnel, and scam is likely. My company cancelled with Nexogy, and continued to get charged for 4 additional months. When we tried to cancel they gave us the wrong emails, and continued to …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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