Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 4%
😐 Neutral: 0%
😠 Negative: 96%
Boston, Massachusetts
Granite Telecommunications Quotes?Based on 25 reviews averaging 1.2 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.
My experience with Granite was not positive to say the least. Their good quality is that the phone system was reliable but, in today's world …...
This is the worst company I have ever dealt with. We signed up with Granite back in April or May. They left their equipment at our locations and I was told to cancel our Comcast Business. It took me awhile, but I finally did. Once our …...
They schedule technicians to come 3 times and never show. Then out of the blue, their tech will call wanting access to the facility. …...
Worst telecom company. Our phone and internet were down for three weeks, and when they finally fixed it, they withdrew almost 4k from our account for repairs that should have been their responsibility on their own equipment. After months of …...
The customer service at this company is mind-blowingly bad. Like I can't fathom how they are still in business or how they were ever able to attract any person/business ever to use their services. …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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