Guglielmo's Computer Repair in Scranton: 4.9-Star MSP Reviews & Trust Score

Guglielmo's Computer Repair is a Established, High-Volume MSP based in Scranton, holding a 4.9/5 rating across 383 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.9 (394 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Guglielmo's Computer Repair

99
Trust Score
27
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Scranton, Pennsylvania

Guglielmo's Computer Repair Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

computer
recommend
anthony
called
will

AI Review Intelligence Summary

Based on 27 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Karen Thomas

Excellent!! We are thrilled with our computer for my daughter. We purchased a gaming computer and monitor. Everything worked out to be as described. I was nervous, not going to a big box store, but this was so much better and I received so much more one-on-one support. I will definitely be coming back!...

William Robinson

Friendly Owner-Operator computer repair business: My gaming laptop took a power surge from the tv it was connected to during a …...

Robert Sprung

Anthony is a superb computer specialist. He saw me on short notice, quickly diagnosed the issue, and solved it. Highly recommended!...

John Talerico

I cannot recommend Anthony highly enough. He returned my calls promptly, and he arrived at my home right on time. He provided fantastic on site service, and was professional and respectful. I will definitely use Anthony from now on!...

Greg Pincus

Guy is top notch and one hell of a character! Was gonna trash my computer and not only did he save it but he upgraded it for an affordable price! Thank you Anthony much appreciated!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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