Cyber Tech Solutions Scranton - MSP Reviews, Trust Score & AI Analysis

Cyber Tech Solutions operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Strong technical expertise, Security-focused operations, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 4.9 (24 reviews) AI Trust Score: 79/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
90/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Technical Capability
Operational Profile Security-First MSP

✨ AI Insights for Cyber Tech Solutions

79
Trust Score
19
Analyzed Reviews

😊 Positive: 94.736842105263%

😐 Neutral: 5.2631578947368%

😠 Negative: 0%

🌐 Visit Website

Scranton, Pennsylvania

Cyber Tech Solutions Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
90
Technical
90
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong technical expertise
Security-focused operations
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Professional client interactions
Helpful support team
Security-focused operations
Fast response times
Technical expertise

AI Review Intelligence Summary

Based on 19 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention professionalism, helpful support, a security focus, responsive support.

Customer Review Highlights

L. Pags

Amogh was fantastic. He fixed a problem with a cracked screen first generation iPhone very quickly. He was able to quickly diagnose an issue with a replacement screen I gave him, found a new screen for a 17 year old iPhone and got it back …...

Terry Moore

Super helpful and knowledgeable. Worked with me on my busy time frame for work....

Stafford Smith

Amogh is a genius and has helped our business immensely....

Julie Tinkelman

My small business needed an attentive, knowledgeable IT "go-to" guy. Amogh has been excellent for us and has greatly helped us when we have been in a bind. I would highly recommend....

Aaron Bisignani

After calling Amogh in the morning, he came to my house that afternoon and my laptop issue was solved. The best part was he was accommodating to my time constraints. And, an added bonus was that he was enjoyable to conversate with. If …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • Companies needing advanced technical troubleshooting
  • 1-25 employees (small business) organizations seeking managed IT services

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