Hotwire Communications Corporate

We scheduled a first-time installation, and our internet service was installed just two days later. The internet has been flawless so far. Cesar Calcines was the technician who came to our home, and he was extremely polite, patient, and …

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I recently had the pleasure of working with Stephen Gabriel, a technician for …

Solomon Trench arrived promptly and worked on getting us the wi-fi speeds we are supposed to be getting. We were getting very low download and upload speeds. He was very courteous and friendly. After he worked to update our equipment he …

Raymond from Hotwire Communications provided outstanding consultation service for my installation. He was extremely kind and patient, taking the time to clearly explain all the details and answer every question I had. I truly couldn’t …

This past Tuesday 1/20 we had a problem with our cable reception ( no signal) Andre Suckie a Hotwire Technician responded to our request . He arrived just as promised. He was thorough, professional & very knowledgeable. He diagnosed our …

It is with great pleasure that I commend your HOTWIRE educator, Sam Pulice. He has been to my home twice educating me on using Hotwire television. His patience and understanding meant a great deal to me. Having people like Sam as part of …

I believe the technician was Daniel...no name on the card. There were several issues to remedy and almost of them were handled by someone who has experience in the field (10+ yrs.). He changed some equipment and set-up the …

The install process was quick and easy. The installer was friendly, knowledgeable and professional. And when he was done, it was refreshing that my internet service was actually better then I was told it would be. Head and shoulders better than all the other providers I have used previously.

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Cornelius, our Hotwire technician, arrived at our home on time and did an excellent job fixing our internet connection. He was professional, polite, and took …

We had a fantastic experience with our technician James Nuñez today. After dealing with intermittent internet issues for a while, James didn't just apply a 'band-aid' fix. He took the time to troubleshoot the entire setup and found the …

Our gated Community had Xfinity for six years, and if anything, I was accustomed to it.
However, with an eye towards to future, the Board of Directors terminated …

Converting VoiP, Wi-Fi, and TV from Xfinity to Hotwire has been seamless. Hotwire's customer service and technical assistance are easier to reach and superior to those of Xfinity. Hotwire does not use offshore service centers, either. …

Diana with hotwire was fantastic. I had to activate one of the ethernet ports in the guest bedroom. She was extremely knowledgeable and completed the job within an hour while also fixing the a wiring issue with our modem and router. After …

Stephen Gabriel is absolutely amazing. He has came out to our home twice in the past 4 years and always goes above and beyond. He’s very informative, kind and patient. We honestly couldn’t have asked for better service! We are so thankful for the astonishing work he’s done. Thank you so much Stephen.

Jason Scarberry did an excellent job installing our Hotwire Communications internet. He was professional, friendly, and very knowledgeable. Jason explained everything clearly, made sure the setup was working perfectly, and answered all of …

I had an outstanding customer service experience with Michael Cardwell from Hotwire Fision during the installation and overview of my internet and home Wi-Fi coverage. Michael provided exceptional support from start to finish. He was …

I want to praise Kyle Z., a Technical Engagement Specialist, who talked us through a big problem and saved us lots of money. Our electricity went out, and we didn't know how to get the service back. Kyle was patient and clearly knew the …

My experience with Hotwire customer support was excellent thanks to an incredible representative, Shameca!!! She went above and beyond to resolve my issue! Shameca was super knowledgeable, but more importantly she was kind, thoughtful and …

Although we've been experiencing very low download speeds for some time with no solutions in site, Cornelius, the Hotwire/Fision Service Associate identified the problem in record time. I found him to be professional, courteous and …

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Cornelius, our Hotwire technician, provided outstanding service from start to finish. He arrived at our home on time, was extremely professional, and …

I had a great experience with my recent installation. The technician Daniel Alvarez was on time, courtious, and professional. He gave me a quick breakdown as to how the newer smaller remote functioned, and made sure I downloaded the app. …

Richard Thorpe was my field service technician who gave the best customer service I have ever received. We moved into our new home and within 12 hours he contacted me to take care of all my network needs. He reviewed all of our HOA package …

I had a great experience working with Andre Robierson from Hotwire for my internet service. He was very professional, patient, and knowledgeable. He explained everything clearly and made the whole process simple and stress-free. He answered …

Recently, a contractor accidently cut the internet cord at my winter home in Bonita Beach, FL while I was away. When I returned on December 30th and didn't have any internet, I called Hot Wire and they scheduled a technician for January …

Stephen Gabriel, a technician for Hotwire, has been our go to person since we first had Hotwire service 7 years ago. He is the best at what he does. We recently had a huge hardware and software upgrade and he spent hours at our place …

Cornelius is absolutely fantastic... He showed up exactly on time, listened intently to my issues and concerns, then took all the time to explain the repair process and addressed even more of my questions. In less than 20 minutes he had …

Daniel came today to set up our internet, and he was absolutely amazing. He arrived right on time for the scheduled appointment and was very friendly and professional from the start. He explained how everything works in simple terms and …

We had the pleasure of being attended to by the wonderful and awesome GAUNTLETT CRAWFORD!! Not only was he extremely courteous and knowledgeable (he was able to explain in detail why we were experiencing issues prior to his visit), but he …

Richard and Norman did a great job. They were punctual and explained what they were doing. Richard demonstrated the bandwidth of Internet service and was better throughout the house and the lanai than previous provider. I called technical support after the installation and they answered my question promptly!

We had our Hotwire service installed today by Matthew and Pedro at 9820 Tabebuia Tree Drive A in BentTree Villas East. The installation was faster, cleaner, and more thorough than I ever expected. Matthew was a gentleman from start to …

Great job on the Quail West up grade. Getting 3.2 Gbps download and 2.8 Gbps upload speeds with new Fision+ Video service. Shannon did a great and thorough job with the conversion. Highly recommend!

Our technician (Steve D'Haiti) was VERY knowledgeable and professional. He made sure that ALL of our TV's and Wi-Fi Systems were working properly. He was also extremely patient, pleasant and accommodating. I would highly recommend him to anyone wanting to upgrade their Hotwire equipment.

This past week our internet went down due a power outage. Although I was initially frustrated by the fact that support could only send a technician several days later, my experience with customer service, Candace and finally Andres M was …

Richard Thorpe and Junia Voltaire were excellent coming to my house and setting up my new boxes. They are always a pleasure and this is the reason why as awe’re excellent coming to my house and setting up my new boxes. They are always a …

I am very impressed with the customer service and satisfaction I received today. I called to start my new service and since I needed extra coverage someone was at my door to help me within 2 hrs. Who came is great with asking about …

Installers were polite and got our TV's set up but could not get our security cameras, thermostat, garage door opener, storm shutter and printer connected. Upon leaving they called their technician who was also working in our community and …

Jaz provided outstanding service in setting us up with Hotwire. He and Carlos (who assisted) were thorough, professional & very patient ensuring we know how everything works & explaining what they were doing. Jaz set everything up with …

Andre Robertson the tech was AMAZING HE GAVE ME HOPE AND A PEACE OF FROM THE FRONT DOOR TO THE START OF HIS SERVICE!!! He was phenomenal!!! Very confident in his ability to get my service going and working GREAT! This is merely an …

Hotwire Fision TV technician was friendly, efficient and got my TV working over the phone. He was patient waiting with me for the reboot to make sure all was working with my remote and TV. Highly recommend …

Richard Thorpe was amazing. We had a fantastic experience. He was punctual, professional, and extremely knowledgeable. He took the time to make sure everything was connected perfectly and that all our equipment was working before he left. …