Infinitech Consulting MSP Review: Ratings, Trust Score & Services in Columbia

Infinitech Consulting, LLC is a Balanced MSP based in Columbia, holding a 4.3/5 rating across 34 reviews. Customers most often mention Strong communication. Some reviews also note Slow response times. Best suited for 1-25 employees (small business) organizations seeking reactive IT support.
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⭐ 4.3 (34 reviews) AI Trust Score: 87/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
55/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Reactive
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Infinitech Consulting

87
Trust Score
7
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Columbia, Missouri

Infinitech Consulting Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

55
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication

Most Common Customer Feedback Themes

Slow response times
Helpful support team
Strong communication
infinitech
work

AI Review Intelligence Summary

Based on 7 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Brandon Bickhaus

I’ve had the opportunity to work with their team on device issues and technical troubleshooting, and they’ve always been great to work with. They’re always available when I call, quick to respond, and seem to have a solution ready when an …...

hurleyxb

Always timely and super responsive, ready to tackle most anything you throw at them! Professional yet super helpful and will even go the extra mile to ensure you and your company have what they need for the future in the world of tech. …...

Allstate Consultants

Our previous IT provider was often difficult to reach and slow to respond, which made resolving issues frustrating and unpredictable. Since switching to InfiniTech, we’ve appreciated their responsiveness, clear communication about …...

Amanda Halley

Infinitech has been great to work with! As a small business owner, employing a full-time IT person just isn't feasible. Infinitech has stepped up to fill in the gaps with ease for our business technology needs....

Brian Toohey

We've been using Infinitech since 2017 after moving around from several other IT vendors. They have been great to work with and are extremely responsive when we need tech support....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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