The 20 MSP Columbia - MSP Reviews, Trust Score & AI Analysis

The 20 MSP operates as a Balanced MSP with notable strengths in Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 5 (31 reviews) AI Trust Score: 86/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for The 20 MSP

86
Trust Score
5
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Columbia, Missouri

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

computek
always
business
friendly
issues

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Lacey Gilworth

JSC has been a great high powered tech team for our small business. They have helped our organization identify our biggest risks and they are a phone call away when we have issues....

Libby Lawson

We have worked with JS Computek over the last 20 years. They go above and beyond to provide exceptional service and products for our IT needs. We would highly recommend them!...

David Holtgraewe

JS Computek is always quick to respond, follows through in a very timely manner to complete projects, communicates well on status and completion of projects, and are always very friendly to work with! Great business partners!...

Alexander Forrest

We have been using JS Computek for about a year and they are fantastic! Very friendly staff that is always willing to help us with our computer issues. They also make sure all of our technology is up-to-date and running smoothly....

Teresa Basye

JSC networked all our Macs and suggested a dependable solution regarding data storage for our business. Extremely knowledgeable on everything IT related, we're very happy with their service and highly recommend them!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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